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J
Jdesant5
Participant
June 14, 2020
Answered

cant run Adobe Creative Cloud Cleaner Tool (CCE managed membership)

  • June 14, 2020
  • 1 reply
  • 658 views

Get messsage when tryng to use cleaner tool

 

Couldn't unistall Creative Cloud for desktop. You still have creative cloud applications installed on your computer that require it.

 

Not sure how to proceed

thanks

 

      This topic has been closed for replies.
      Correct answer Nancy OShea

      1. Open CC Desktop App.
      2. Click on your Avatar (top right image).
      3. Sign-out of Creative Cloud.
      4. Close all apps.
      5. Restart your computer.
      Can you run the CC Cleaner Tool now?

       

      1 reply

      Nancy OShea
      Community Expert
      Nancy OSheaCommunity ExpertCorrect answer
      Community Expert
      June 14, 2020

      1. Open CC Desktop App.
      2. Click on your Avatar (top right image).
      3. Sign-out of Creative Cloud.
      4. Close all apps.
      5. Restart your computer.
      Can you run the CC Cleaner Tool now?

       

      Nancy O'Shea— Product User & Community Expert
      J
      Jdesant5Author
      Participant
      June 20, 2020

      Thanks

       

      yes

       

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