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J
josephl70810012
Participant
April 14, 2017
Answered

CC Applications Not Seeing Latest Updates

  • April 14, 2017
  • 2 replies
  • 604 views

After deploying the Adobe CC Desktop and installing some of our enterprise apps via the Desktop we found inconsistent results with product upgrades.  Some clients aren’t updating to the latest known release.  For example when checking for updates on a signed in client with Acrobat 15.023.20053 it says there are no updates available.  Additionally, during troubleshooting we found some clients didn’t even show the Apps tab in the CC Desktop application without modifying the ServiceConfig.xml file, and some didn’t even have the option to “Check for Updates” enabled without modifying the system registry.  Even then in the logs they showed “Updater is NOT enabled” in the logs.  We manually tried RUM, which failed to run on at least one machine.

    This topic has been closed for replies.
    Correct answer alisterblack

    Thanks, can you check the solutions in this document: Available updates not listed for Adobe Creative Cloud applications

    2 replies

    alisterblack
    alisterblack
    Inspiring
    April 19, 2017

    Hi,

    The current version of Acrobat is 17.009.20044 for continuous track only, which your version is (see here for more details).

    It would be useful to narrow this down to see at what level this problem is occurring. You mentioned that some clients were affected. Are there machines that don't have this problem?

    In the meantime you can download the update separately from here 17.009.20044 Planned update, April 11, 2017 — Acrobat and Adobe Reader Release Notes  - the update is cumulative and will include all updates to that point.

    J
    josephl70810012Author
    Participant
    April 20, 2017

    On all the systems we examined, if you check for updates via the CC Desktop app, it says the package is up-to-date.  If you check for updates within the application it sees the update.

    alisterblack
    alisterblackCorrect answer
    Inspiring
    April 20, 2017

    Thanks, can you check the solutions in this document: Available updates not listed for Adobe Creative Cloud applications

    alisterblack
    alisterblack
    Inspiring
    April 17, 2017

    When building your package with the Creative Cloud Packager it is possible to disable the Apps panel and to disable the ability to check for updates. In fact disabling updates for non-admin users is the default selection, so caution is required.

    For altering the updates behaviour post-deployment see Disable auto-updates in Adobe Creative Cloud and Adobe Creative Suite 6 apps

    Following are the steps to retroactively enable the Apps panel:

    • Locate the ServiceConfig.xml file.
    • Windows: C:\Program Files (x86)\Common Files\Adobe\OOBE\ Configs\ServiceConfig.xml
    • Mac OS: /Library/Application Support/Adobe/OOBE/Configs/ServiceConfig.xml
    • In the file, locate the <visible> element and change its content to True (Default is False).

    <config>

        <panel>

            <name>AppsPanel</name>

            <visible>false</visible>

        </panel>

    </config>

    Creative Cloud Packager is an enterprise tool and is available from the Deployment tab of the Enterprise Dashboard, from the Creative Cloud Teams portal and from the Licensing Website.

    J
    josephl70810012Author
    Participant
    April 17, 2017

    Thanks very much for the clarification on why we had to modify the ServiceConfig.xml.  But, would that account for the clients saying no updates are available when the option is enabled; even if we know there is a newer point release available?

    alisterblack
    alisterblack
    Inspiring
    April 18, 2017

    Hi,

    Do you have the file AdobeUpdaterAdminPrefs.dat deployed on to these machines?

    For locations of this file see Disable auto-updates in Adobe Creative Cloud and Adobe Creative Suite 6 apps

    If so, simply rename the file and you should be able to update as normal.

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