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christine a37892630
christine a37892630
Participant
July 1, 2017
Question

CC failed to install

  • July 1, 2017
  • 1 reply
  • 236 views

CC has been installed on my machine for over a year. One day,  it reverted to a trial version. I try to link to my account with no success. When I download to reinstall, I received a "failed" error message. I am trying to uninstall to reinstall again, however, the progress  bar hasn't moved in an hour. Any ideas?

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    1 reply

    ___Dom___
    Community Manager
    ___Dom___Community Manager
    Community Manager
    July 3, 2017

    Hi christine a37892630,

    please could you confirm the method you are using to install Creative Cloud? Is it via the desktop client, or are you using a package?

    thanks

    Dominic

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