CC failed to install

[christine a37892630]

CC has been installed on my machine for over a year. One day,  it reverted to a trial version. I try to link to my account with no success. When I download to reinstall, I received a "failed" error message. I am trying to uninstall to reinstall again, however, the progress  bar hasn't moved in an hour. Any ideas?

[___Dom___]

Hi christine a37892630,

please could you confirm the method you are using to install Creative Cloud? Is it via the desktop client, or are you using a package?

thanks

Dominic