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Joshua222968680w4l
Participant
February 12, 2025
Answered

CCDA Uninstaller seems to be missing - Error -1073741819

  • February 12, 2025
  • 1 reply
  • 2207 views

I recently imaged a new device, and I cannot seem to get adobe installed on it. A week ago we got this device, imaged it and installed all of the adobe software. The user mentioned that they need a larger hard drive, we ordered one, installed it and then reimaged it. Now when I go to install the software, it is throwing an error. I for the life of me cannot get adobe installed on this device. It returns the following error, found in the PDA log below.

 

So far the troubleshooting steps ive done are as follows

- Use the Adobe uninstaller tool, and it shows that there are no applications installed,

- Remove any adobe apps if present.

- Redownload / try different packages.

- Try as local admin and network admin.

- Try under different accounts.

- Run from terminal.

- Run the MSI.

- Run the EXE.

 

Either way no avail. It looks like its really getting hung up on this either the MSI failing, or the CCDA uninstaller failing

 

02/12/25 11:51:26:083 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 2412 | Build Version - 2.2.0.6
02/12/25 11:51:26:083 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 2412 | Logging Level verbosity Set  to 4
02/12/25 11:51:26:090 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 2412 | Successfully fetched the optionXML content from MSI database ...
02/12/25 11:51:26:096 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 2412 | The OS language detected for Acrobat (en_US)
02/12/25 11:51:26:096 | [INFO] |  | ASU | MSIInvoker | AAMEEUtilities |  |  | 2412 | Path to Process :C:\Windows\system32\msiexec.exe Process Directory :C:\Windows\system32 arguments being passed : /i "C:\Users\MYUSER\Desktop\Adobe Self Service_en_US_WIN_64\Adobe Self Service\Build\Adobe Self Service.msi" /qn 
02/12/25 11:51:32:480 | [INFO] |  | ASU | MSIInvoker | AAMEEUtilities |  |  | 2412 | Process creation completed.
02/12/25 11:51:32:480 | [INFO] |  | ASU | MSIInvoker | AAMEEUtilities |  |  | 2412 |  The return Code from Create Process (-1073741819).
02/12/25 11:51:32:480 | [ERROR] |  | ASU | MSIInvoker | MSIInvoker |  |  | 2412 | Failed to execute the msi
02/12/25 11:51:32:481 | [ERROR] |  | ASU | MSIInvoker | AAMEEUtilities |  |  | 2412 | The CCDA Uninstaller seems to be missing(C:\Program Files (x86)\Adobe\Adobe Creative Cloud\Utils\Creative Cloud Uninstaller.exe). Skipping the uninstallation process.
02/12/25 11:51:35:442 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 13716 | Temp path found for log files (C:\Users\ADMIN~1\AppData\Local\Temp\\CreativeCloud\ACC\PDApp.log)

 

Any help would be appreciated.

 

Correct answer Joshua222968680w4l

Hi @Joshua222968680w4l,

Thanks for reviewing the troubleshooting steps. Before reimaging the device, consider the following additional checks to help diagnose and resolve the issue.

Navigate to Event Viewer > Windows Logs > Application to check Event Viewer logs. Look for errors related to Adobe installations. If an error is found, review the details to identify any specific system component failures.

 

Enable Windows Installer logging to generate a detailed log file, which may help pinpoint the failure point during installation.

 

Manually remove stuck Adobe services and registry entries by opening Registry Editor and deleting any remaining Adobe-related entries in:
HKEY_LOCAL_MACHINE\SOFTWARE\Adobe
HKEY_CURRENT_USER\SOFTWARE\Adobe
Restart the device and attempt the installation again.

 

Run System File Checker and DISM to repair corrupted or missing system files that could be causing installation failures.  Once completed, restart the system and try installing Adobe software again.

 

Ensure Windows is fully updated, as missing updates may cause compatibility issues. Check for and install any pending updates.

 

Check for third-party software conflicts, as malware or third-party security software may interfere with the installation. Run a full system scan using Microsoft Defender or Malwarebytes, and temporarily disable antivirus or firewall software before retrying the installation.

 

For further troubleshooting, refer to Adobe’s official guide:
https://adobe.ly/41bq157

 

Hope this helps. Let me know if you need any further assistance.

 

Regards,
^AN


I spent some more troubleshooting this then had to move on. I was pretty much stumped and nothing was working. I imaged a few more devices, and noticed some errors happening with different, non adobe software. This pretty much was a flag letting me know it wasn't something with Adobe, but rather with the image.

I updated the image Monday the 10th , and didn't really image anything until Tuesday or Wednesday and experienced this issue. Pretty much the result of doing one to many things at the same time, and not doing my due diligence. 

I redistributed everything on MECM and everything seems to be in working order now. 

 

Thank you @Anshul_Nautiyal 

1 reply

A
Community Manager
Anshul_NautiyalCommunity Manager
Community Manager
February 12, 2025

Hi @Joshua222968680w4l,

Thank you for reaching out. Based on your description, you are experiencing issues installing Adobe applications on a newly imaged device. Below are several troubleshooting steps to help resolve this issue.

 

Check for corrupt MSI/installer files
Delete all existing Adobe installation files and download a fresh package from the Adobe Admin Console. Try to install the new package on the device.

 

Check system requirements
Confirm that the system meets the minimum requirements for the Adobe applications you are trying to install. Incompatible OS versions or insufficient hardware may cause installation failures. The system requirements are available here: Adobe System Requirements.

 

Check for Windows updates
Ensure the Windows operating system is fully updated, as missing updates can lead to compatibility issues.

 

Check for third-party conflicts
Malware or third-party applications may interfere with system files. Run a full system malware scan using Microsoft Defender or Malwarebytes. Additionally, temporarily disable antivirus software and retry the installation to check for conflicts.

 

The log indicates: "CCDA Uninstaller seems to be missing... Skipping the uninstallation process."

  • Use the Adobe Creative Cloud Cleaner Tool: Download here.
  • After using the tool, manually delete any remaining Adobe folders:
    C:\Program Files (x86)\Adobe
    C:\Program Files\Adobe
    C:\ProgramData\Adobe
    C:\Users\%USERNAME%\AppData\Local\Adobe
    C:\Users\%USERNAME%\AppData\Roaming\Adobe
  • Restart the device and attempt the installation again.

Check for permission issues

  • Try installing from a different folder.
  • Run the installation as a local administrator.
  • Temporarily disable User Account Control (UAC) and retry.

Create a new user profile
If the issue persists, create a new Windows user profile and attempt installation, as a corrupt profile can interfere with system operations.

 

Corrupted Visual C++ redistributables

  • Uninstall all existing versions of Microsoft Visual C++ Redistributables.
  • Reinstall both x86 and x64 versions for 2015, 2017, 2019, and 2022.

MSIExec issues or Windows Installer corruption

  • Run the Windows Installer Troubleshooter.
  • Re-register the Windows Installer service.
  • Ensure the Windows Installer Service is running.
  • Verify that the Windows Management Instrumentation (WMI) service is running and not corrupted.

Try installing a single app package
Instead of installing the bundled package, create and install a single-app package. Refer to the documentation here: Pre-Generated Adobe Packages.

 

Hope this helps. Let me know if you need further assistance.

Regards,
^AN

J
Joshua222968680w4lAuthor
Participant
February 12, 2025

Hi @Anshul_Nautiyal 

 

  1. Running the Adobe Creative Cloud Cleaner Tool results in a speedy clean up
  2. Deleted the following 

C:\Program Files (x86)\Adobe

C:\Program Files\Adobe

C:\ProgramData\Adobe

C:\Users\%USERNAME%\AppData\Local\Adobe

C:\Users\%USERNAME%\AppData\Roaming\Adobe

 

3. Reinstalling fails. Downloading a premade package from the Admin Console and giving a go at installing it also fails. Running as a different user fails. Running as Local Admin Fails. Running in a different folder fails. 

 

4. Installing Microsoft Visual C++ Redistributable. and then running the application after a reboot also fails...

5. Running the Windows Installer Troubleshooter did not identify any issues.

6. Stopping and Starting the Windows Installer Service did not resolve anything.

7. Can confirm that WMI service is running and not corrupted. 

 

8. As for running a single app package, I have been using the Creative Cloud Installer from the Pre-Generated Packages. As well as historical copys of a package known to work that I deployed last year. 

 

Im going to attempt to reimage this machine, and install the software tomorrow afternoon.

 

Any other ideas please let me know

 

--- Joshua

 

 

 

A
Community Manager
Anshul_NautiyalCommunity Manager
Community Manager
February 12, 2025

Hi @Joshua222968680w4l,

Thanks for reviewing the troubleshooting steps. Before reimaging the device, consider the following additional checks to help diagnose and resolve the issue.

Navigate to Event Viewer > Windows Logs > Application to check Event Viewer logs. Look for errors related to Adobe installations. If an error is found, review the details to identify any specific system component failures.

 

Enable Windows Installer logging to generate a detailed log file, which may help pinpoint the failure point during installation.

 

Manually remove stuck Adobe services and registry entries by opening Registry Editor and deleting any remaining Adobe-related entries in:
HKEY_LOCAL_MACHINE\SOFTWARE\Adobe
HKEY_CURRENT_USER\SOFTWARE\Adobe
Restart the device and attempt the installation again.

 

Run System File Checker and DISM to repair corrupted or missing system files that could be causing installation failures.  Once completed, restart the system and try installing Adobe software again.

 

Ensure Windows is fully updated, as missing updates may cause compatibility issues. Check for and install any pending updates.

 

Check for third-party software conflicts, as malware or third-party security software may interfere with the installation. Run a full system scan using Microsoft Defender or Malwarebytes, and temporarily disable antivirus or firewall software before retrying the installation.

 

For further troubleshooting, refer to Adobe’s official guide:
https://adobe.ly/41bq157

 

Hope this helps. Let me know if you need any further assistance.

 

Regards,
^AN

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