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Participating Frequently
February 20, 2014
Question

CCP Packages hang at "Running package scripts..."

  • February 20, 2014
  • 3 replies
  • 8841 views

Using Adobe Creative Cloud Packager from here. When it launches, the window says "Creative Cloud Packager" but the menu bar says "Adobe Application Manager." Version is 7.0.0.427 (7.0.0.427)

I am able to sign in with no problems. (Adobe Creative Cloud for Teams customer)

I am able to create packages with no apparent problems. When I deploy the package to the end user and run it, the packages I create always hang at "Running package scripts..." and then eventually fail with "The installation failed."

Here are the last few lines of the installer log on my laptop:

Feb 20 08:51:39 Brians-MacBook-Pro.local Installer[4138]: install:didFailWithError:Error Domain=PKInstallErrorDomain Code=112 "An error occurred while running scripts from the package “Complete Install_Install.pkg”." UserInfo=0x6100000efc00 {NSFilePath=./preinstall, NSURL=file://localhost/Users/bdieckma/Desktop/Complete%20Install_Install.pkg, PKInstallPackageIdentifier=com.adobe.Enterprise.install.4157B123-2F78-4769-B3AF-FACBEA10A39C, NSLocalizedDescription=An error occurred while running scripts from the package “Complete Install_Install.pkg”.}

Feb 20 08:51:39 Brians-MacBook-Pro.local installd[401]: PackageKit: Removing client PKInstallDaemonClient pid=4138, uid=501 (/System/Library/CoreServices/Installer.app/Contents/MacOS/Installer)

Feb 20 08:51:39 Brians-MacBook-Pro.local installd[401]: PackageKit: Done with sandbox removals

Feb 20 08:51:39 Brians-MacBook-Pro.local Installer[4138]: Install failed: The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance.

Feb 20 08:51:39 Brians-MacBook-Pro.local Installer[4138]: IFDInstallController 1CCA0 state = 8

Feb 20 08:51:39 Brians-MacBook-Pro.local Installer[4138]: Displaying 'Install Failed' UI.

Feb 20 08:51:39 Brians-MacBook-Pro.local Installer[4138]: 'Install Failed' UI displayed message:'The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance.'.

All my packages fail in a similar way.

The applications themselves appear to run fine; When I launch the first one, it asks me to sign in and all appears to be right with the world.

Is this something I should be concerned about? It makes deployment a pain because I don't know if the installation is correct or not.

-Brian

This topic has been closed for replies.

3 replies

Participant
May 1, 2015

I too, am having this problem while running the package on the HD. Was it ever resolved?

Adobe Employee
February 23, 2014

Hi Brian,

Could you please let us know whether the Package is on the Local Mac pro Hdd or are you running the installer package from the network or shared drive. If you are runing the package over the network then please copy the package on the Mac Hdd and try to installing. In case if the installer fails again then as asked please attach the PDapp logs for review.

Hope it helps.

Regards,

Abhijit

Participating Frequently
February 24, 2014

Here is the log for the most recent install.

02/24/14 07:59:44:748 | [INFO] |  | ASU | AAMUpdatesNotifier | AAMUpdatesNotifier |  |  | 3214 | Build Version - 7.0.0.470
02/24/14 07:59:44:757 | [INFO] |  | ASU | AAMUpdatesNotifier | AAMUpdatesNotifier |  |  | 3214 | Logging Level verbosity Set  to 4
02/24/14 07:59:44:757 | [INFO] |  | ASU | AAMUpdatesNotifier | AAMUpdatesNotifier |  |  | 3214 | Application initialization start, Looking for command line arguments
02/24/14 07:59:44:757 | [INFO] |  | ASU | AAMUpdatesNotifier | Common.CommandLineParser |  |  | 3214 | Parsing the command line provided. Number of command line arguments is 1
02/24/14 07:59:44:758 | [INFO] |  | ASU | AAMUpdatesNotifier | AAMUpdatesNotifier |  |  | 3214 | No AAM Notifier is running so new instance is allowed to run...
02/24/14 07:59:44:933 | [INFO] |  | ASU | AAMUpdatesNotifier | AAMUpdatesNotifier |  |  | 3214 | Registering Notification to listen messages from another instance
02/24/14 07:59:45:441 | [INFO] |  | ASU | AAMUpdatesNotifier | AAMUpdatesNotifier |  |  | 3214 | Handle Relaunch Notification Action...
02/24/14 07:59:45:468 | [ERROR] |  | ASU | AAMUpdatesNotifier | AAMUpdatesNotifier |  |  | 3214 | Error occured in initializing updater.Error code: 23
02/24/14 07:59:45:468 | [ERROR] |  | ASU | AAMUpdatesNotifier | AAMUpdatesNotifier |  |  | 3214 | Scheduled CFU failed...
02/24/14 07:59:45:468 | [INFO] |  | ASU | AAMUpdatesNotifier | AAMUpdatesNotifier |  |  | 3214 | Handle updateUI Notification Action...
02/24/14 07:59:45:468 | [INFO] |  | ASU | AAMUpdatesNotifier | AAMUpdatesNotifier |  |  | 3214 | inside getUpdates
02/24/14 07:59:45:493 | [FATAL] |  | ASU | AAMUpdatesNotifier | AAMUpdatesNotifier |  |  | 3214 | Error occured in Updater core in Terminate
02/24/14 07:59:45:494 | [ERROR] |  | ASU | AAMUpdatesNotifier | AAMUpdatesNotifier |  |  | 3214 | Error occured in initializing updater.Error code: 23
02/24/14 07:59:45:494 | [INFO] |  | ASU | AAMUpdatesNotifier | AAMUpdatesNotifier |  |  | 3214 | haveUpdatesToInstall(status) 0 numberOfApplications 0
02/24/14 07:59:45:496 | [INFO] |  | ASU | AAMUpdatesNotifier | AAMUpdatesNotifier |  |  | 3214 | Releasing all locks acquired
02/24/14 07:59:45:496 | [INFO] |  | ASU | AAMUpdatesNotifier | AAMUpdatesNotifier |  |  | 3214 | Quiting Application
02/24/14 07:59:46:030 | [INFO] |  | ASU | PIM | PIM |  |  | 2822 | Build Version - 2.4.1.351
02/24/14 07:59:46:030 | [INFO] |  | ASU | PIM | PIM |  |  | 2822 | Logging Level verbosity Set  to 4
02/24/14 07:59:46:081 | [INFO] |  | ASU | PIM | PIM |  |  | 2822 | CREATE PIM Instance ...
02/24/14 07:59:46:268 | [INFO] |  | ASU | PIM | PIM |  |  | 2822 | trying to createOrUpdatePIMDbSchema.
02/24/14 07:59:46:454 | [INFO] |  | ASU | PIM | PIM |  |  | 2822 | Current db schema version on machine 1.
02/24/14 07:59:46:454 | [INFO] |  | ASU | PIM | PIM |  |  | 2822 | Current db schema version to install 2.
02/24/14 07:59:46:454 | [INFO] |  | ASU | PIM | PIM |  |  | 2822 | SUCCESS Created Tables.
02/24/14 07:59:46:454 | [INFO] |  | ASU | PIM | PIM |  |  | 2822 | PIM Database is Up To Date.
02/24/14 07:59:46:569 | [INFO] |  | ASU | PIM | PIM |  |  | 2822 | PIMSqlite closeDB status 0
02/24/14 07:59:46:569 | [INFO] |  | ASU | PIM | PIM |  |  | 2822 | FREE PIM Instance ...
02/24/14 07:59:46:633 | [INFO] |  | ASU | PIM | PIM |  |  | 2822 | Build Version - 2.4.1.351
02/24/14 07:59:46:633 | [INFO] |  | ASU | PIM | PIM |  |  | 2822 | Logging Level verbosity Set  to 4
02/24/14 07:59:46:633 | [INFO] |  | ASU | PIM | PIM |  |  | 2822 | CREATE PIM Instance ...
02/24/14 07:59:46:634 | [INFO] |  | ASU | PIM | PIM |  |  | 2822 | trying to createOrUpdatePIMDbSchema.
02/24/14 07:59:46:635 | [INFO] |  | ASU | PIM | PIM |  |  | 2822 | Current db schema version on machine 2.
02/24/14 07:59:46:635 | [INFO] |  | ASU | PIM | PIM |  |  | 2822 | Current db schema version to install 2.
02/24/14 07:59:46:635 | [INFO] |  | ASU | PIM | PIM |  |  | 2822 | PIM DB Schema is up to date. Current schema version is 2.
02/24/14 07:59:46:635 | [INFO] |  | ASU | PIM | PIM |  |  | 2822 | PIM Database is Up To Date.
02/24/14 07:59:46:902 | [INFO] |  | ASU | PIM | PIM |  |  | 2822 | PIMSqlite closeDB status 0
02/24/14 07:59:46:902 | [INFO] |  | ASU | PIM | PIM |  |  | 2822 | FREE PIM Instance ...
02/24/14 07:59:57:496 | [INFO] |  | ASU | LWANative | LWANative |  |  | 2822 | Build Version - 7.0.0.468
02/24/14 07:59:57:508 | [INFO] |  | ASU | LWANative | LWANative |  |  | 2822 | Logging Level verbosity Set  to 4
02/24/14 07:59:59:947 | [INFO] |  | ASU | LWANative | P7Native |  |  | 2822 | Start : pwa_openSession
02/24/14 07:59:59:947 | [INFO] |  | ASU | LWANative | P7Native |  |  | 2822 | pwa_openSession Session key : B75DEB1E-93B1-4ED3-9A7D-DD5955BE5024
02/24/14 07:59:59:977 | [INFO] |  | ASU | OPM | OPM |  |  | 2822 | Build Version - 7.0.0.386
02/24/14 07:59:59:977 | [INFO] |  | ASU | OPM | OPM |  |  | 2822 | Logging Level verbosity Set  to 4
02/24/14 07:59:59:981 | [INFO] |  | ASU | OPM | OPM |  |  | 2822 | Schema version and schema compatibility version are same or greater than current

02/24/14 07:59:59:986 | [INFO] |  | ASU | OPM | OPM |  |  | 2822 | Successfully opened opm session, db location:/Users/bdieckma/Library/Application Support/Adobe/OOBE/opm.db in opm_createLibRef
02/24/14 07:59:59:987 | [INFO] |  | ASU | OPM | OPM |  |  | 2822 | No Record found for the input fields in opm_getValueForKey
02/24/14 07:59:59:987 | [INFO] |  | ASU | OPM | OPM |  |  | 2822 | Released OPM refrence successfully in opm_freeLibRef
02/24/14 08:00:00:000 | [INFO] |  | ASU | LWANative | P7Native |  |  | 2822 | End : pwa_openSession
02/24/14 08:00:00:005 | [INFO] |  | ASU | LWANative | P7Native |  |  | 2822 | Start : pwa_getDeviceID
02/24/14 08:00:00:005 | [INFO] |  | ASU | OPM | OPM |  |  | 2822 | Build Version - 7.0.0.468
02/24/14 08:00:00:005 | [INFO] |  | ASU | OPM | OPM |  |  | 2822 | Logging Level verbosity Set  to 4
02/24/14 08:00:00:009 | [INFO] |  | ASU | OPM | OPM |  |  | 2822 | Schema version and schema compatibility version are same or greater than current

02/24/14 08:00:00:011 | [INFO] |  | ASU | OPM | OPM |  |  | 2822 | Successfully opened opm session, db location:/Users/bdieckma/Library/Application Support/Adobe/OOBE/opm.db in opm_createLibRef
02/24/14 08:00:00:011 | [INFO] |  | ASU | OPM | OPM |  |  | 2822 | returning size of value as:65 in opm_getValueForKey
02/24/14 08:00:00:012 | [INFO] |  | ASU | OPM | OPM |  |  | 2822 | Successfully retreived value from opm domain:IMSLib subdomain:Default key:deviceID in opm_getValueForKey
02/24/14 08:00:00:012 | [INFO] |  | ASU | OPM | P7Native |  |  | 2822 | End : pwa_getDeviceID
02/24/14 08:00:00:012 | [INFO] |  | ASU | OPM | OPM |  |  | 2822 | Released OPM refrence successfully in opm_freeLibRef
02/24/14 08:00:00:015 | [INFO] |  | ASU | OPM | P7Native |  |  | 2822 | Start : pwa_closeSession
02/24/14 08:00:00:035 | [INFO] |  | ASU | OPM | P7Native |  |  | 2822 | End : pwa_closeSession
02/24/14 08:00:00:036 | [INFO] |  | ASU | OPM | OPM |  |  | 2822 | Build Version - 7.0.0.394
02/24/14 08:00:00:036 | [INFO] |  | ASU | OPM | OPM |  |  | 2822 | Logging Level verbosity Set  to 4
02/24/14 08:00:00:039 | [INFO] |  | ASU | OPM | OPM |  |  | 2822 | Schema version and schema compatibility version are same or greater than current

02/24/14 08:00:00:044 | [INFO] |  | ASU | OPM | OPM |  |  | 2822 | Successfully opened opm session, db location:/Users/bdieckma/Library/Application Support/Adobe/OOBE/opm.db in opm_createLibRef
02/24/14 08:00:00:044 | [INFO] |  | ASU | OPM | OPM |  |  | 2822 | No Record found for the input fields in opm_getValueForKey
02/24/14 08:00:00:044 | [INFO] |  | ASU | OPM | OPM |  |  | 2822 | Released OPM refrence successfully in opm_freeLibRef
02/24/14 08:00:00:053 | [INFO] |  | ASU | OPM | P7Native |  |  | 2822 | Performing openIMSLibSession...
02/24/14 08:00:00:053 | [INFO] |  | ASU | OPM | P7Native |  |  | 2822 | pwa_openIMSLibSession Session key : 7FE229D9-B855-40DC-98E5-119F34F9685A
02/24/14 08:00:00:072 | [INFO] |  | ASU | IMSLib | IMSLib |  |  | 2822 | Build Version - 7.0.0.148
02/24/14 08:00:00:072 | [INFO] |  | ASU | IMSLib | IMSLib |  |  | 2822 | Logging Level verbosity Set  to 4
02/24/14 08:00:00:072 | [INFO] |  | ASU | IMSLib | IMSLib |  |  | 2822 | Creating IMSLib instance with product Version ...
02/24/14 08:00:00:073 | [INFO] |  | ASU | OPM | OPM |  |  | 2822 | Build Version - 7.0.0.148
02/24/14 08:00:00:073 | [INFO] |  | ASU | OPM | OPM |  |  | 2822 | Logging Level verbosity Set  to 4
02/24/14 08:00:00:077 | [INFO] |  | ASU | OPM | OPM |  |  | 2822 | Schema version and schema compatibility version are same or greater than current

02/24/14 08:00:00:080 | [INFO] |  | ASU | OPM | OPM |  |  | 2822 | Successfully opened opm session, db location:/Users/bdieckma/Library/Application Support/Adobe/OOBE/opm.db in opm_createLibRef
02/24/14 08:00:00:080 | [INFO] |  | ASU | OPM | IMSLibHelper |  |  | 2822 | OPMWrapper allocation succeeded
02/24/14 08:00:00:080 | [INFO] |  | ASU | OPM | IMSLib |  |  | 2822 | This product version is for GM
02/24/14 08:00:00:081 | [INFO] |  | ASU | OPM | IMSLib |  |  | 2822 | URL retreived from dispatchlib https://ims-prod06.adobelogin.com
02/24/14 08:00:00:081 | [INFO] |  | ASU | OPM | IMSLib |  |  | 2822 | Created IMSLib instance with LEID:GM and endpoint:https://ims-prod06.adobelogin.com
02/24/14 08:00:00:082 | [INFO] |  | ASU | OPM | OPM |  |  | 2822 | No Record found for the input fields in opm_getValueForKey
02/24/14 08:00:00:082 | [INFO] |  | ASU | OPM | IMSLib_OPMWrapper |  |  | 2822 | Failed in getting value for key in OPMGetValueForKey domain:OOBE subDomain:ProxyCredentials key:ProxyUsername
02/24/14 08:00:00:082 | [INFO] |  | ASU | OPM | IMSLibHelper |  |  | 2822 | Failed to get proxy user name from local db in getProxyCredentialsFromLocalStore
02/24/14 08:00:00:082 | [INFO] |  | ASU | OPM | IMSLib |  |  | 2822 | Failed get proxy credentials from local store while creating IMSLib Ex instance ...
02/24/14 08:00:00:085 | [INFO] |  | ASU | OPM | P7Native |  |  | 2822 | Performing registeration of client to group
02/24/14 08:00:00:085 | [INFO] |  | ASU | OPM | IMSLib |  |  | 2822 | Performing IMS_registerClientToGroup..
02/24/14 08:00:00:085 | [INFO] |  | ASU | OPM | OPM |  |  | 2822 | Performing opm_getRecords...
02/24/14 08:00:00:086 | [INFO] |  | ASU | OPM | OPM |  |  | 2822 | returning size of value as:51 in opm_getValueForKey
02/24/14 08:00:00:086 | [INFO] |  | ASU | OPM | OPM |  |  | 2822 | Successfully retreived value from opm domain:IMSLib subdomain:BuddyGroup key:0 in opm_getValueForKey
02/24/14 08:00:00:086 | [INFO] |  | ASU | OPM | P7Native |  |  | 2822 | Registered Client to group successfully!
02/24/14 08:00:00:090 | [INFO] |  | ASU | OPM | P7Native |  |  | 2822 | Performing fetch default user for clientID...
02/24/14 08:00:00:090 | [INFO] |  | ASU | OPM | IMSLib |  |  | 2822 | Performing fetchDefaultUserInfoForClientId...
02/24/14 08:00:00:090 | [INFO] |  | ASU | OPM | OPM |  |  | 2822 | returning size of value as:33 in opm_getValueForKey
02/24/14 08:00:00:090 | [INFO] |  | ASU | OPM | OPM |  |  | 2822 | Successfully retreived value from opm domain:IMSLib subdomain:CSServiceMap key:ACCC_CS7 in opm_getValueForKey
02/24/14 08:00:00:091 | [INFO] |  | ASU | OPM | OPM |  |  | 2822 | returning size of value as:1501 in opm_getValueForKey
02/24/14 08:00:00:091 | [INFO] |  | ASU | OPM | OPM |  |  | 2822 | Successfully retreived value from opm domain:IMSLib subdomain:SignInUsers key:5c9e3bcd76ade1c62ce2cd49413acde2 in opm_getValueForKey
02/24/14 08:00:00:091 | [INFO] |  | ASU | OPM | IMSLib |  |  | 2822 | Performing releaseData...
02/24/14 08:00:00:091 | [INFO] |  | ASU | OPM | P7Native |  |  | 2822 | Default user found for client_id: ACCC_CS7
02/24/14 08:00:00:096 | [INFO] |  | ASU | OPM | P7Native |  |  | 2822 | Performing fetch Access token for user...
02/24/14 08:00:00:096 | [INFO] |  | ASU | OPM | IMSLib |  |  | 2822 | Performing fetch accessToken...
02/24/14 08:00:00:096 | [INFO] |  | ASU | OPM | IMSLib |  |  | 2822 | Using environment:https://ims-prod06.adobelogin.com
02/24/14 08:00:00:096 | [INFO] |  | ASU | OPM | OPM |  |  | 2822 | returning size of value as:1501 in opm_getValueForKey
02/24/14 08:00:00:096 | [INFO] |  | ASU | OPM | OPM |  |  | 2822 | Successfully retreived value from opm domain:IMSLib subdomain:SignInUsers key:5c9e3bcd76ade1c62ce2cd49413acde2 in opm_getValueForKey
02/24/14 08:00:00:097 | [INFO] |  | ASU | OPM | OPM |  |  | 2822 | returning size of value as:65 in opm_getValueForKey
02/24/14 08:00:00:097 | [INFO] |  | ASU | OPM | OPM |  |  | 2822 | Successfully retreived value from opm domain:IMSLib subdomain:Default key:deviceID in opm_getValueForKey
02/24/14 08:00:00:097 | [INFO] |  | ASU | OPM | OPM |  |  | 4989 | No Record found for the input fields in opm_getValueForKey
02/24/14 08:00:00:097 | [INFO] |  | ASU | OPM | IMSLib_OPMWrapper |  |  | 4989 | Failed in getting value for key in OPMGetValueForKey domain:OOBE subDomain:ProxyCredentials key:ProxyUsername
02/24/14 08:00:00:097 | [INFO] |  | ASU | OPM | IMSLibHelper |  |  | 4989 | Failed to get proxy user name from local db in getProxyCredentialsFromLocalStore
02/24/14 08:00:00:097 | [INFO] |  | ASU | OPM | IMSLibHelper |  |  | 4989 | Failed to get proxyCredentials from local store in setProxyCredentialsForHTTPRequest
02/24/14 08:00:00:097 | [INFO] |  | ASU | OPM | IMSLibHelper |  |  | 4989 | Authproxy credentials set successfully in SendHTTPRequest in IMSLibHelper
02/24/14 08:00:00:097 | [INFO] |  | ASU | OPM | OPM |  |  | 4989 | No Record found for the input fields in opm_getValueForKey
02/24/14 08:00:00:097 | [INFO] |  | ASU | OPM | IMSLib_OPMWrapper |  |  | 4989 | Failed in getting value for key in OPMGetValueForKey domain:IMSLib subDomain:https://ims-prod06.adobelogin.com key:ConnectionInitiatedTime
02/24/14 08:00:00:097 | [INFO] |  | ASU | OPM | OPM |  |  | 4989 | No Record found for the input fields in opm_getValueForKey
02/24/14 08:00:00:097 | [INFO] |  | ASU | OPM | IMSLib_OPMWrapper |  |  | 4989 | Failed in getting value for key in OPMGetValueForKey domain:IMSLib subDomain:https://ims-prod06.adobelogin.com key:LastAttemptTime
02/24/14 08:00:01:544 | [INFO] |  | ASU | OPM | OPM |  |  | 4989 | Successfully deleted records in opm.db for domain:IMSLib subDomain:https://ims-prod06.adobelogin.com key:FailureAttempts opm_deleteRecordForFields
02/24/14 08:00:01:544 | [INFO] |  | ASU | OPM | IMSLib_OPMWrapper |  |  | 4989 | Successfully deleted records from opm for domain:IMSLib subDomain:https://ims-prod06.adobelogin.com key:FailureAttempts
02/24/14 08:00:01:544 | [INFO] |  | ASU | OPM | OPM |  |  | 4989 | Successfully deleted records in opm.db for domain:IMSLib subDomain:https://ims-prod06.adobelogin.com key:LastAttemptTime opm_deleteRecordForFields
02/24/14 08:00:01:544 | [INFO] |  | ASU | OPM | IMSLib_OPMWrapper |  |  | 4989 | Successfully deleted records from opm for domain:IMSLib subDomain:https://ims-prod06.adobelogin.com key:LastAttemptTime
02/24/14 08:00:01:544 | [INFO] |  | ASU | OPM | IMSLibHelper |  |  | 4989 |  HTTPConnector response successful in SendHTTPRequest in IMSLibHelper
02/24/14 08:00:01:544 | [INFO] |  | ASU | OPM | IMSLibHelper |  |  | 4989 | user has not selected 'Remember Me', proxy data is not saved in local store
02/24/14 08:00:01:544 | [INFO] |  | ASU | OPM | OPM |  |  | 4989 | returning size of value as:1501 in opm_getValueForKey
02/24/14 08:00:01:545 | [INFO] |  | ASU | OPM | OPM |  |  | 4989 | Successfully retreived value from opm domain:IMSLib subdomain:SignInUsers key:5c9e3bcd76ade1c62ce2cd49413acde2 in opm_getValueForKey
02/24/14 08:00:01:549 | [INFO] |  | ASU | OPM | OPM |  |  | 4989 | Successfully updated opm.db for fields domain:IMSLib subdomain:SignInUsers key:5c9e3bcd76ade1c62ce2cd49413acde2 in opm_setValueForKey
02/24/14 08:00:01:549 | [INFO] |  | ASU | OPM | OPM |  |  | 4989 | Performing opm_getRecords...
02/24/14 08:00:01:549 | [INFO] |  | ASU | OPM | OPM |  |  | 4989 | returning size of value as:51 in opm_getValueForKey
02/24/14 08:00:01:549 | [INFO] |  | ASU | OPM | OPM |  |  | 4989 | Successfully retreived value from opm domain:IMSLib subdomain:BuddyGroup key:0 in opm_getValueForKey
02/24/14 08:00:01:550 | [INFO] |  | ASU | OPM | OPM |  |  | 4989 | Successfully updated opm.db for fields domain:IMSLib subdomain:CSServiceMap key:426eb9f9-9989-45dd-8b7c-1bcdc957c8e5 in opm_setValueForKey
02/24/14 08:00:01:551 | [INFO] |  | ASU | OPM | OPM |  |  | 4989 | Successfully updated opm.db for fields domain:IMSLib subdomain:CSServiceMap key:ACCC_CS7 in opm_setValueForKey
02/24/14 08:00:01:552 | [INFO] |  | ASU | OPM | OPM |  |  | 4989 | Successfully updated opm.db for fields domain:IMSLib subdomain:Default key:deviceID in opm_setValueForKey
02/24/14 08:00:01:552 | [INFO] |  | ASU | OPM | IMSLib |  |  | 4989 | Invoking client callback function with response and status : 0
02/24/14 08:00:01:552 | [INFO] |  | ASU | OPM | P7Native |  |  | 4989 | Proceeding with fetchAccessToken callback...
02/24/14 08:00:01:584 | [INFO] |  | ASU | OPM | OPM |  |  | 4989 | Build Version - 7.0.0.394
02/24/14 08:00:01:584 | [INFO] |  | ASU | OPM | OPM |  |  | 4989 | Logging Level verbosity Set  to 4
02/24/14 08:00:01:585 | [INFO] |  | ASU | OPM | OPM |  |  | 4989 | Schema version and schema compatibility version are same or greater than current

02/24/14 08:00:01:587 | [INFO] |  | ASU | OPM | OPM |  |  | 4989 | Successfully opened opm session, db location:/Users/bdieckma/Library/Application Support/Adobe/OOBE/opm.db in opm_createLibRef
02/24/14 08:00:01:587 | [INFO] |  | ASU | OPM | OPM |  |  | 4989 | No Record found for the input fields in opm_getValueForKey
02/24/14 08:00:01:587 | [INFO] |  | ASU | OPM | OPM |  |  | 4989 | Released OPM refrence successfully in opm_freeLibRef
02/24/14 08:05:32:442 | [INFO] |  | ASU | OPM | P7Native |  |  | 5000 | Performing fetch default user for clientID...
02/24/14 08:05:32:442 | [INFO] |  | ASU | OPM | IMSLib |  |  | 5000 | Performing fetchDefaultUserInfoForClientId...
02/24/14 08:05:32:444 | [INFO] |  | ASU | OPM | OPM |  |  | 5000 | returning size of value as:33 in opm_getValueForKey
02/24/14 08:05:32:444 | [INFO] |  | ASU | OPM | OPM |  |  | 5000 | Successfully retreived value from opm domain:IMSLib subdomain:CSServiceMap key:ACCC_CS7 in opm_getValueForKey
02/24/14 08:05:32:444 | [INFO] |  | ASU | OPM | OPM |  |  | 5000 | returning size of value as:1501 in opm_getValueForKey
02/24/14 08:05:32:444 | [INFO] |  | ASU | OPM | OPM |  |  | 5000 | Successfully retreived value from opm domain:IMSLib subdomain:SignInUsers key:5c9e3bcd76ade1c62ce2cd49413acde2 in opm_getValueForKey
02/24/14 08:05:32:445 | [INFO] |  | ASU | OPM | IMSLib |  |  | 5000 | Performing releaseData...
02/24/14 08:05:32:445 | [INFO] |  | ASU | OPM | P7Native |  |  | 5000 | Default user found for client_id: ACCC_CS7
02/24/14 08:11:05:102 | [INFO] |  | ASU | OPM | P7Native |  |  | 5000 | Performing fetch default user for clientID...
02/24/14 08:11:05:103 | [INFO] |  | ASU | OPM | IMSLib |  |  | 5000 | Performing fetchDefaultUserInfoForClientId...
02/24/14 08:11:05:103 | [INFO] |  | ASU | OPM | OPM |  |  | 5000 | returning size of value as:33 in opm_getValueForKey
02/24/14 08:11:05:103 | [INFO] |  | ASU | OPM | OPM |  |  | 5000 | Successfully retreived value from opm domain:IMSLib subdomain:CSServiceMap key:ACCC_CS7 in opm_getValueForKey
02/24/14 08:11:05:103 | [INFO] |  | ASU | OPM | OPM |  |  | 5000 | returning size of value as:1501 in opm_getValueForKey
02/24/14 08:11:05:104 | [INFO] |  | ASU | OPM | OPM |  |  | 5000 | Successfully retreived value from opm domain:IMSLib subdomain:SignInUsers key:5c9e3bcd76ade1c62ce2cd49413acde2 in opm_getValueForKey
02/24/14 08:11:05:104 | [INFO] |  | ASU | OPM | IMSLib |  |  | 5000 | Performing releaseData...
02/24/14 08:11:05:104 | [INFO] |  | ASU | OPM | P7Native |  |  | 5000 | Default user found for client_id: ACCC_CS7

Participant
August 14, 2014

Was this ever resolved for you? I am getting the same error...or lack there of. It just keeps hanging even after creating a different package.

Romsinha-9KMEUt
Adobe Employee
Adobe Employee
February 21, 2014

Please specify the version of Mac you are using?

Regards,

Romit Sinha

Participating Frequently
February 21, 2014

The packages are being built on an XServe running Mac OS 10.6.8 Server. The package is failing to install on a Macbook  Pro running Mavericks.

Romsinha-9KMEUt
Adobe Employee
Adobe Employee
February 21, 2014