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CCPLanchuer is not installing

New Here ,
Mar 03, 2020 Mar 03, 2020

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Hi,

 

I am trying to install CCPLauncher.exe on a win10 1809 VM, with internet connection. But it is returning me the below message 

 

2.png

 

I have already tried to use the workaround, renaming the "opm.db" file & trying to install it again. But issue still remaining.

 

Kindly help me with this.

 

 

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correct answers 1 Correct answer

Adobe Employee , Mar 16, 2020 Mar 16, 2020

Kindly try to run the tool on a different machine which is connected with an external network (no restriction). You can use your phone's hotspot to test it.

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Adobe Employee ,
Mar 03, 2020 Mar 03, 2020

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Hello,

Kindly download the creative cloud packager using below link and confirm if that resolves your issue: 

Windows: https://www.adobe.com/go/ccp_installer_win
MAC: https://www.adobe.com/go/ccp_installer_osx

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New Here ,
Mar 04, 2020 Mar 04, 2020

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Hi,

I have tried to install the CCPLauncher.exe after downloading it from the link you have provided.  But in win10 VM, the issue still persists. Kindly let me know if there is any other way to install the Creative Cloud packager tool.

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Adobe Employee ,
Mar 04, 2020 Mar 04, 2020

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Kindly try to run it in a physical machine and check as it is not supported on VMs or servers and you might get some error.

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New Here ,
Mar 11, 2020 Mar 11, 2020

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Hi,

 

I have tried to install it on a physical machine. But i am getting the same error. Kindly suggest on why this might happen.

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Adobe Employee ,
Mar 16, 2020 Mar 16, 2020

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Kindly try to run the tool on a different machine which is connected with an external network (no restriction). You can use your phone's hotspot to test it.

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