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Change account type from Business ID to Federated ID not showing

New Here ,
Oct 09, 2023 Oct 09, 2023

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Hi, 

i setup a Federated ID of my domain with Azure. I used the OIDC. All Works fine. I also setup the sync connector with a group to sync only users in a specific group to Adobe console.

 

I'm trying to convert the users in Admin console from Adobe/Business ID to Federated ID but from Users List menu, the option "Edit Identity Type by CSV" is not present !!

 

How can solve this issue?

 

Best regards

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Community Expert ,
Oct 09, 2023 Oct 09, 2023

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in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.



<"moved from using the community bugs">

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New Here ,
Nov 01, 2023 Nov 01, 2023

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same issue, any resolution?

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Community Expert ,
Nov 01, 2023 Nov 01, 2023

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open the support tab on your admin console > start chat or start case or request expert session.

 

https://helpx.adobe.com/enterprise/using/support-and-expert-services.html

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