Change Team Account

Hi @Lizenz38570270ozgn,

Thank you for reaching out. Based on the information provided, it appears that a user is experiencing difficulties using Adobe software after being reassigned to a new team account. Please follow the steps below to resolve this issue:

1. Sign Out and Sign In Again
Ensure the user logs out of all Adobe applications and the Creative Cloud Desktop app.
Sign back in using the new team account credentials.
2. Remove Licensing Files
Try removing the licensing files as outlined in this guide:
Resolve Adobe License Issues
3. Address Trial Expiry Errors
If the user encounters a trial expiration error, refer to this document:
Resolve Trial and License Expired Errors
4. Verify License Assignment in Adobe Admin Console
Ensure the user is correctly assigned to the appropriate team and license in the Adobe Admin Console.
Try removing and reassigning the license under Admin Console > Users.
5. Use the Adobe Cleaner Tool
If the issue persists, uninstall Adobe Creative Cloud and use the Adobe Cleaner Tool to remove any residual data.
Follow the steps outlined here:
Adobe Cleaner Tool for Enterprise Users
Reinstall Adobe Creative Cloud and log in using the new team account credentials.

Additionally, please provide details about the specific error message the user is encountering while attempting to use the applications. This will help us provide more targeted assistance.

Hope this helps.