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changing Authenticating type to AD accounts

New Here ,
Sep 22, 2021 Sep 22, 2021

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Hi, tour license has just been changed to enterprise and all the users are now signing in with their AD accounts. They were using the same accounts before we moved to enterprise, now everythign that they had stored in clous is no longer available. Is there a way to get the information back?

Thank you

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correct answers 1 Correct answer

Adobe Employee , Oct 19, 2021 Oct 19, 2021

Hi there,

 

It sounds like this might have happened due to our new storage features. You can try the steps here to fix: https://helpx.adobe.com/enterprise/kb/account-temporarily-unavailable.html If that doesn't work, click the chat icon at the bottom right to contact us.

 

Thanks! 

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Adobe Employee ,
Oct 19, 2021 Oct 19, 2021

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Hi there,

 

It sounds like this might have happened due to our new storage features. You can try the steps here to fix: https://helpx.adobe.com/enterprise/kb/account-temporarily-unavailable.html If that doesn't work, click the chat icon at the bottom right to contact us.

 

Thanks! 

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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