changing Authenticating type to AD accounts

[Reuben5E11]

Hi, tour license has just been changed to enterprise and all the users are now signing in with their AD accounts. They were using the same accounts before we moved to enterprise, now everythign that they had stored in clous is no longer available. Is there a way to get the information back?

Thank you

[Bani Verma · Accepted solution]

Hi there,

It sounds like this might have happened due to our new storage features. You can try the steps here to fix: https://helpx.adobe.com/enterprise/kb/account-temporarily-unavailable.html If that doesn't work, click the chat icon at the bottom right to contact us.

Thanks!