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Participant
July 21, 2023
Answered

Changing Credit Card Info

  • July 21, 2023
  • 2 replies
  • 890 views

I have recently got a new credit card. I missed my monthly payment, and have a deadline to pay it. I already checked every link on this website to change my credit card, but there is no billing and payment information option on my Adobe account. Likewise, I cannot get into the Adobe store to change my information there either. 

 

Please help

This topic has been closed for replies.
Correct answer iCharles

Hi @Paolo31217211hzjp ,

 

I have reviewed your account and found out that you have multiple subscriptions and Creative Cloud for Teams as well. Please go through the following document to update the details for your payment method.

 

Hope this helps!

 

2 replies

iCharlesCorrect answer
Legend
July 25, 2023

Hi @Paolo31217211hzjp ,

 

I have reviewed your account and found out that you have multiple subscriptions and Creative Cloud for Teams as well. Please go through the following document to update the details for your payment method.

 

Hope this helps!

 

kglad
Community Expert
Community Expert
July 25, 2023

@iCharles 

 

no document was linked in your previous message.

 

09/27/23 - update: link now fixed.

kglad
Community Expert
Community Expert
July 21, 2023

do you have an enterprise or teams subscription?

 

change credit card and/or billing address, https://helpx.adobe.com/manage-account/using/update-billing-information.html

Participant
July 21, 2023

I have an enterprise

kglad
Community Expert
Community Expert
July 21, 2023

if you're the owner, did the link help you?