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eugenes17304860
eugenes17304860
Participant
December 11, 2017
Answered

Changing team members licensed product

  • December 11, 2017
  • 1 reply
  • 972 views

Can I change the product a team member is licensed for without deleting the team member and then re-inviting them under new product? 

Thanks,

    This topic has been closed for replies.
    Correct answer AnkitTech101

    I am the administrator.

    Based on your initial response you stated the account needed to be an enterprise type account. Our account started as personal account which I added a team to use for our company. We have approximately 40 current members an expanding.  My last question was can this be converted to a enterprise account and if so what do I need to do


    Okay, in that case please fill up the consultation form for Creative Cloud Enterprise and one of our consultants would be in touch to find out your requirements and would help you place the order.

    1 reply

    alisterblack
    alisterblack
    Inspiring
    December 12, 2017

    This will depend what kind of license you have.

    If you are a Creative Cloud Enterprise user then via the Users tab you can add and remove licenses. See Manage Users

    For Creative Cloud for Teams please refer to https://helpx.adobe.com/creative-cloud/help/manage-teams-membership.htm

    eugenes17304860
    eugenes17304860Author
    Participant
    December 12, 2017

    It appears we just have a team created under a personal account.  We have approx 40 team members and licenses.  If possible, what do I need to do to create an enterprise account for our company and transfer this team to that account? 

    Thanks,

    AnkitTech101
    Adobe Employee
    AnkitTech101
    Adobe Employee
    December 13, 2017

    You would need to contact support and request them to change the current administrator on the account.

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