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Changing team members licensed product

New Here ,
Dec 11, 2017 Dec 11, 2017

Can I change the product a team member is licensed for without deleting the team member and then re-inviting them under new product? 

Thanks,

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correct answers 1 Correct answer

Adobe Employee , Dec 12, 2017 Dec 12, 2017

Okay, in that case please fill up the consultation form for Creative Cloud Enterprise and one of our consultants would be in touch to find out your requirements and would help you place the order.

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Adobe Employee ,
Dec 12, 2017 Dec 12, 2017

This will depend what kind of license you have.

If you are a Creative Cloud Enterprise user then via the Users tab you can add and remove licenses. See Manage Users

For Creative Cloud for Teams please refer to https://helpx.adobe.com/creative-cloud/help/manage-teams-membership.htm

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New Here ,
Dec 12, 2017 Dec 12, 2017

It appears we just have a team created under a personal account.  We have approx 40 team members and licenses.  If possible, what do I need to do to create an enterprise account for our company and transfer this team to that account? 

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Adobe Employee ,
Dec 12, 2017 Dec 12, 2017

You would need to contact support and request them to change the current administrator on the account.

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New Here ,
Dec 12, 2017 Dec 12, 2017

I am the administrator.

Based on your initial response you stated the account needed to be an enterprise type account. Our account started as personal account which I added a team to use for our company. We have approximately 40 current members an expanding.  My last question was can this be converted to a enterprise account and if so what do I need to do

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Adobe Employee ,
Dec 12, 2017 Dec 12, 2017

Okay, in that case please fill up the consultation form for Creative Cloud Enterprise and one of our consultants would be in touch to find out your requirements and would help you place the order.

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New Here ,
Dec 12, 2017 Dec 12, 2017
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Thank you for the information and assistance

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