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Changing the plan from monthly payments to annual payments

New Here ,
Dec 17, 2020 Dec 17, 2020

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Hello everyone,

My current plan is "Adobe for teams" with monthly payments.

I would like to know if I could switch to annual payments before the renewal period, which will be in March-April 2021 (now it's December 2020)

Any help is appreciated, thank you!

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Admin console , Enterprise , Licensing , Manage account

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correct answers 1 Correct answer

Community Expert , Dec 19, 2020 Dec 19, 2020

Hi,

 

Thank you for posting your query here.

I see you wish to change the Billing Frequency from Monthly to Annual PAID .

 

I am afraid, the Billing Frequency  cannot be changed once the Order has been processed.

The best option is to Cancel the current Team Subscription (without a Cancellation fee ) and then placing a new order with the Billing Frequency  as per Annual paid. 

 

For this you need to speak to Adobe support staff by clicking on the following link : https://helpx.adobe.com/contact.html

...

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Mentor ,
Dec 17, 2020 Dec 17, 2020

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tiendai22144244, Hello.
You will need to contact Customer Support to discuss changes to your Team subscription payment plan.

Adobe Help Center

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Community Expert ,
Dec 19, 2020 Dec 19, 2020

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LATEST

Hi,

 

Thank you for posting your query here.

I see you wish to change the Billing Frequency from Monthly to Annual PAID .

 

I am afraid, the Billing Frequency  cannot be changed once the Order has been processed.

The best option is to Cancel the current Team Subscription (without a Cancellation fee ) and then placing a new order with the Billing Frequency  as per Annual paid. 

 

For this you need to speak to Adobe support staff by clicking on the following link : https://helpx.adobe.com/contact.html

 

Hope this helps.

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