I got charged today with my usual plan fee and decided to downgrade to something cheaper. Instead of €33 I changed to €12, but instead of reimbursing me it charged me for the money. I still had another month on that plan so that means that i payed double for this month.
Can someone help? Id liek to talk to customer care but there is now email.
Please contact Adobe support for assistance. To contact support follow the instructions given below
1. Go to https://helpx.adobe.com/contact.html?rghtup=autoOpen
2. Wait a bit on the page that opens up, it should automatically open a chat popup. If that does not happen then look for a call out/chat icon at the bottom right, click over it and the chat popup should open
3. In order to talk to a human type "AGENT" in the chat box
4. If you are not able to get to the chat window, then disable your adblockers, firewall, enable cookies/scripts on your browser. If it still fails then change your browser/machine/network.
P.S. Be mindful of answering anyone who sends you a private message. See the following for more information about scammers