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Chnged plan and Adobe Took my money twice

New Here ,
Oct 25, 2022 Oct 25, 2022

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I got charged today with my usual plan fee and decided to downgrade to something cheaper. Instead of €33 I changed to €12, but instead of reimbursing me it charged me for the money. I still had another month on that plan so that means that i payed double for this month. 

 

Can someone help? Id liek to talk to customer care but there is now email.

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Community Expert ,
Oct 25, 2022 Oct 25, 2022

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Please contact Adobe support for assistance. To contact support follow the instructions given below
1. Go to https://helpx.adobe.com/contact.html?rghtup=autoOpen
2. Wait a bit on the page that opens up, it should automatically open a chat popup. If that does not happen then look for a call out/chat icon at the bottom right, click over it and the chat popup should open
3. In order to talk to a human type "AGENT" in the chat box
4. If you are not able to get to the chat window, then disable your adblockers, firewall, enable cookies/scripts on your browser. If it still fails then change your browser/machine/network.

P.S. Be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

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