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Cloud Packager Update (installed this morning) Broken

Community Beginner ,
Jun 15, 2016 Jun 15, 2016

Installed the update to CC Packager this morning. It's crashing out with no error after selecting the software to build package for (Tried both Muse and Audition separately)

Enter Directory on home screen. Press Next.

Enter Serial Number. Press Next.

Select Software Package (Muse 2015). Press Next.

*Window Closes*

That's it. No error, no downloading of files. Just closes out.

Built 6 packages yesterday with no issue. Now, deployment has stopped.

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correct answers 1 Correct answer

Adobe Employee , Jun 15, 2016 Jun 15, 2016

Hi,

If you have already built a package with MUSE you will have a cached version and that may be corrupt, causing this issue.

You can delete your cache in the packager by choosing Preferences from the menu in the top right corner and choosing 'click here to purge cache folder.'

This will then download a clean version next time you build a package.

I tried building a fresh package with Muse myself and had no issues.

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Adobe Employee ,
Jun 15, 2016 Jun 15, 2016
LATEST

Hi,

If you have already built a package with MUSE you will have a cached version and that may be corrupt, causing this issue.

You can delete your cache in the packager by choosing Preferences from the menu in the top right corner and choosing 'click here to purge cache folder.'

This will then download a clean version next time you build a package.

I tried building a fresh package with Muse myself and had no issues.

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Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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