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cloud storage and file sync shared device license

Community Beginner ,
Sep 16, 2022 Sep 16, 2022

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We have lab computers that have the Adobe shared device licensing and we would like to enable the cloud storage and files sync how can we go about doing that?

When the students go home and use the product on their personal computers they have full access to the cloud storage and file sync that when they sign into the lab it says it's disabled. 

The students are trying to use adobe bridge but they can't access the cloud files on our lab. 

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correct answers 1 Correct answer

Community Expert , Sep 16, 2022 Sep 16, 2022

Your admin can submit a support ticket from their Admin console for Adobe technical assistance.

 

 

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Community Expert ,
Sep 16, 2022 Sep 16, 2022

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This is not in relation with Acrobat, isn't it?

 

I will move this from the Acrobat forum to Creative Cloud services.

 

What does your IT administrator say on this? There is probably something that needs to be enabled or allocated.

ABAMBO | Hard- and Software Engineer | Photographer

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Community Beginner ,
Sep 16, 2022 Sep 16, 2022

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They are trying to access the files on adobe bridge

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Community Beginner ,
Sep 16, 2022 Sep 16, 2022

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In the file explorer in adobe bridge there's no option for the cloud storage for them to access the files that they saved on the personal devices on the cloud storage and they are signed in on the lab machine with their same email they use on the personal device godd

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Community Expert ,
Sep 16, 2022 Sep 16, 2022

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quote

They are trying to access the files on adobe bridge


By @Mtavares812

Your IT administrators? Definitely, they are not working with Bridge to solve the cloud problem? They haven't activated the cloud storage for a reason.

 

I can imagine that they don't activate cloud because every student would synchronize their 100Mb+ data each time they sign in on a machine. You need to check this with your local IT.

ABAMBO | Hard- and Software Engineer | Photographer

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Community Expert ,
Sep 16, 2022 Sep 16, 2022

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You need to contact your school's IT dept about access.

 

In the meantime, I'm moving this topic to Enterprise & Teams where experts there will see it.

 

Nancy O'Shea, Product User & Community Expert
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Community Beginner ,
Sep 16, 2022 Sep 16, 2022

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My admin doesn’t know how to enable it  I’m trying to find the answer to give him I’m his lower support at the school site 

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Community Expert ,
Sep 16, 2022 Sep 16, 2022

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Your admin can submit a support ticket from their Admin console for Adobe technical assistance.

 

 

Nancy O'Shea, Product User & Community Expert
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Community Expert ,
Sep 16, 2022 Sep 16, 2022

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Maybe he should contact Adobe support via the adminconsole.

ABAMBO | Hard- and Software Engineer | Photographer

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