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Participating Frequently
September 16, 2022
Answered

cloud storage and file sync shared device license

  • September 16, 2022
  • 2 replies
  • 844 views

We have lab computers that have the Adobe shared device licensing and we would like to enable the cloud storage and files sync how can we go about doing that?

When the students go home and use the product on their personal computers they have full access to the cloud storage and file sync that when they sign into the lab it says it's disabled. 

The students are trying to use adobe bridge but they can't access the cloud files on our lab. 

This topic has been closed for replies.
Correct answer Nancy OShea

Your admin can submit a support ticket from their Admin console for Adobe technical assistance.

 

 

2 replies

Nancy OShea
Community Expert
September 16, 2022

You need to contact your school's IT dept about access.

 

In the meantime, I'm moving this topic to Enterprise & Teams where experts there will see it.

 

Nancy O'Shea— Product User, Community Expert & Moderator
Participating Frequently
September 16, 2022

My admin doesn’t know how to enable it  I’m trying to find the answer to give him I’m his lower support at the school site 

Nancy OShea
Nancy OSheaCorrect answer
Community Expert
September 16, 2022

Your admin can submit a support ticket from their Admin console for Adobe technical assistance.

 

 

Nancy O'Shea— Product User, Community Expert & Moderator
Abambo
Community Expert
September 16, 2022

This is not in relation with Acrobat, isn't it?

 

I will move this from the Acrobat forum to Creative Cloud services.

 

What does your IT administrator say on this? There is probably something that needs to be enabled or allocated.

ABAMBO | Hard- and Software Engineer | Photographer
Participating Frequently
September 16, 2022

They are trying to access the files on adobe bridge

Participating Frequently
September 16, 2022

In the file explorer in adobe bridge there's no option for the cloud storage for them to access the files that they saved on the personal devices on the cloud storage and they are signed in on the lab machine with their same email they use on the personal device godd