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josephh28287932
Participant
February 24, 2022
Answered

Combining individual users storage

  • February 24, 2022
  • 2 replies
  • 3872 views

So We have just had the update to the Admin Console and one of the new features we were told to expect was the following, (I quote an Adobe email).
"Combined your individual users’ storage capacities into pooled storage for the whole team, so individuals have the flexibility to store more than 1TB of content"

We have 34 users with Creative Cloud All Apps, so that should be 34tb in total. We are on Teams but that looks like it’s now the same as Enterprise.. 
We need one of our user to have more than the default 1tb, and although Adobe led us to believe that would be possible now, we cannot see how to do this in the Admin portal. Adobe Support don’t seem to be up to speed with what been promised with this Admin Console update.

There is also the info here.
https://helpx.adobe.com/enterprise/using/storage-for-business.html

Which clearly outlines this being part of the new features, Yet Support haven’t got a clue and get stuck on users quotes only be 1tb and that maximum any one user can have.

“Better storage flexibility with pooled quota

Applies to: Creative Cloud for teams and Creative Cloud for enterprise

Now, all user storage quotas are combined and shared across the whole team. This allows those who need more storage to access unused storage from those who need less.

Previously, Adobe storage was allocated per license with a storage limit. For example, when an organization purchased 50 Creative Cloud licenses, each license was allocated the entitled amount of storage. Users who reached their limit needed to delete some content or have their organization purchase more storage—even if others weren't using their full quotas.

With this update, allocation is now based on the total storage amount purchased instead of per license. So, if an organization purchases 50 Creative Cloud licenses, each user still gets the entitled amount of storage—but now any user can exceed their entitled allocation as long as the organization hasn’t exceeded its total amount of allocated storage. For more information, see Manage Adobe storage.”

 

To be clear in the past this user had the storage upgrade that was possible and had 2tb in total, but as that’s only available on 'personal' accounts no Business ID's they have now lost this.

We have spoken to 2 different Adobe specialists at our resellers and both agree that this is should be possible, but no one knows how to do it...

Anyone?

    Correct answer defaultwfvhdhl39vk7

    you're welcome.

     

    and sorry about that failure.  but yes, keep trying.  that's the help you're paying for. 

     

    these are other user forums, and sometimes other users can help but i'm not sure this is one of those problems with which other users can help.  ie, each account probably has a different reason for the storage failure.

     

    BUT, if you get your problem solved, please return and post your solution.  it just may help others.


    I just got off with support. They told me that storage pooling is just for the Shared files area. You cannot allocate more storage to a user no matter how much you have. you would have to purchase more for the user or assign them additional licenses to give them more storage.  Below is the exact response i got. This is just another way Adobe's new admin console sucks. It has to be the worst update ever. I refuse to give adobe more money for additional space when i have 11 TB free. I'd rather put my files on Dropbox. 

     

    Thank you for the information, this is to inform you that we cannot increase or add additional storage in the business account however we can add additional storage in the indivdiual account. Pool data is available to share the data or the project on which the users are working on and not to increase storgae, however if you still need more storage then you can assign any additional license to the user and she can have the additional storage (workaround)

    2 replies

    D
    David26561501qonr
    Participant
    December 12, 2022

    I agree with others here - no signs of it working. We've got massive amounts of available storage overall, but no way to move it to the users who want more than the default allocation. I have the new storage tab in my admin portal, so presumably the new feature has been released to us. But there is no way either to decrease the allocations of some users (in order to create some available storage to reallocate), or to increase the allocations of certain users. The documentation is a bit vague in reality - pages such as the following say you can do it, but have no screen shots that show what controls, and where, should appear to allow you to do it: https://helpx.adobe.com/uk/enterprise/using/manage-adobe-storage.html

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    December 12, 2022

    open the support tab on your admin console > start chat or start case or request expert session. https://helpx.adobe.com/enterprise/using/support-and-expert-services.html

    A
    Aaron AEA
    Participating Frequently
    January 29, 2025

    I'm ready to find another alternative.   We have over 100 users in adobe and 15 or so in the creative all apps and users at the 1tb range and we can't use our pooled storage as we were promised.  I was told by our sales rep that it we could change a users storage quota but you cannot

     

     


    Please, Adobe, honor your promised features and provide adequate terabytes of storage for enterprise-level business accounts. Many government entities, including U.S. federal and state agencies, rely on Adobe Creative Cloud, and not all have the budget for services that fail to deliver.

    Failure to accommodate customers could be seen as an illegal business practice, especially when taxpayer money is involved. This situation may attract attention from Goverment data security groups and a newly forming DOGE sub committee. 

    If you believe there is a suspected illegal business practice, you can report it to the Federal Trade Commission (FTC) via their website at "ReportFraud.ftc.gov" or by calling 1-877-FTC-HELP (382-4357).

    It seems difficult to get Adobe's attention, but perhaps the FTC can address this issue. My apologies, but this action may become necessary.

    Vikrant R
    Vikrant R
    Inspiring
    February 24, 2022

    Thanks for reaching out and providing your feedback. We'll also try and update our communication/content to make this easier to understand.

    You don't need to do anything explicitly to allocate quotas, as long as the combined usage is under the overall available limit.

    quote

    So, if an organization purchases 50 Creative Cloud licenses, each user still gets the entitled amount of storage—but now any user can exceed their entitled allocation as long as the organization hasn’t exceeded its total amount of allocated storage. For more information, see Manage Adobe storage.”

     

    For example,

    • User A can store more than 1TB without encountering any errors or issues, as long as there is unused storage across your team.
    • Shared assets, such as Teams Libraries, will also consume from this combined storage and show up as Shared storage.

    Admins can track storage consumption across the team using the Storage tab on the Admin Console.

     

    J
    josephh28287932Author
    Participant
    February 24, 2022

    Hi Vikrant
    This is unfortunately is not what we are seeing happen.

     

    The user with over 1tb (1.2tb) was shown an error and was unable to sync anymore data to the cloud storage.
    The error said he needs to upgrade their cloud storage allowance or reduce the data. This ungraded is no longer possible with business ID’s.

     

    How every adobe believe this is working, it’s not.. well at least not for us.

    Vikrant R
    Vikrant R
    Inspiring
    February 24, 2022

    Ok. Let me figure this out and get back.

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