Combining individual users storage

[josephh28287932]

So We have just had the update to the Admin Console and one of the new features we were told to expect was the following, (I quote an Adobe email).
"Combined your individual users’ storage capacities into pooled storage for the whole team, so individuals have the flexibility to store more than 1TB of content"

We have 34 users with Creative Cloud All Apps, so that should be 34tb in total. We are on Teams but that looks like it’s now the same as Enterprise.. 
We need one of our user to have more than the default 1tb, and although Adobe led us to believe that would be possible now, we cannot see how to do this in the Admin portal. Adobe Support don’t seem to be up to speed with what been promised with this Admin Console update.

There is also the info here.
https://helpx.adobe.com/enterprise/using/storage-for-business.html

Which clearly outlines this being part of the new features, Yet Support haven’t got a clue and get stuck on users quotes only be 1tb and that maximum any one user can have.

“Better storage flexibility with pooled quota

Applies to: Creative Cloud for teams and Creative Cloud for enterprise

Now, all user storage quotas are combined and shared across the whole team. This allows those who need more storage to access unused storage from those who need less.

Previously, Adobe storage was allocated per license with a storage limit. For example, when an organization purchased 50 Creative Cloud licenses, each license was allocated the entitled amount of storage. Users who reached their limit needed to delete some content or have their organization purchase more storage—even if others weren't using their full quotas.

With this update, allocation is now based on the total storage amount purchased instead of per license. So, if an organization purchases 50 Creative Cloud licenses, each user still gets the entitled amount of storage—but now any user can exceed their entitled allocation as long as the organization hasn’t exceeded its total amount of allocated storage. For more information, see Manage Adobe storage.”

To be clear in the past this user had the storage upgrade that was possible and had 2tb in total, but as that’s only available on 'personal' accounts no Business ID's they have now lost this.

We have spoken to 2 different Adobe specialists at our resellers and both agree that this is should be possible, but no one knows how to do it...

Anyone?

[Anshul_Nautiyal]

Hi @Aaron AEA,

Thank you for reaching out. Could you please provide more details about your issue so that I can assist you more effectively?

Additionally, please note that Adobe has recently updated its storage allocation system. Storage quotas for all team members are now combined and shared across the organization. Previously, storage was allocated per license, meaning that users who reached their limit had to either delete content or request additional storage. With the new system, users can exceed their individual allocation, as long as the total storage available for the organization has not been exhausted.

Regards,
^AN