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Complaint for canceling Creative Cloud for Team subscription

New Here ,
Apr 18, 2023 Apr 18, 2023

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I would like to file a complaint. I have contacted support through the Virtual Assistant and over the phone to cancel my subscriptions. After talking to a support agent I was forwarded to another number because my products are subscriptions for teams. After an hour of waiting and listening to the same music I gave up.

 

I also would like to file a complaint about the unlawful processing of my credit card information, which I am not able to remove from my account detail. I can update the car, but not remove it.

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Community Expert ,
Apr 18, 2023 Apr 18, 2023

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for teams, open the support tab on your admin console > start chat or start case or request expert session.

 

https://helpx.adobe.com/enterprise/using/support-and-expert-services.html

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Community Expert ,
Apr 18, 2023 Apr 18, 2023

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Enterprise & Team Plans are handled differently from individual subscriptions.

Your IT admin should be contacting their Adobe rep.

 

 

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Community Expert ,
May 04, 2023 May 04, 2023

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<moved from account, payment & plan>

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