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Constant logout from creative cloud

New Here ,
Jun 15, 2021 Jun 15, 2021

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I recently upgraded to the lastest version of CC and have had non stop problems with being logged out of my account. If I log into Creative Cloud dektop I seem to be able to open one piece of the Adobe suite without issue. If I then try to open another piece of software, I am logged out of my account. I am then unable to log back in without immediately being logged out. If I restart my computer the cycle resets itself.

 

Does anyone have any idea what the problem might be?

 

For reference I work in an office of four people. All of the licenses were upgraded at the same time and no one else has this issue.

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Community Expert ,
Jun 15, 2021 Jun 15, 2021

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The page below covers the logging out issue:
https://helpx.adobe.com/manage-account/kb/troubleshoot-creative-cloud-sign-out-sign-in.html


Hope the above helps resolve your siutaion. If it does not, tell us what you have done to help with other options.

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New Here ,
Jun 15, 2021 Jun 15, 2021

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I recently upgraded to the lastest version of CC and have had non stop problems with being logged out of my account. If I log into Creative Cloud dektop I seem to be able to open one piece of the Adobe suite without issue. If I then try to open another piece of software, I am logged out of my account. I am then unable to log back in without immediately being logged out. If I restart my computer the cycle resets itself.

 

Does anyone have any idea what the problem might be?

 

For reference I work in an office of four people. All of the licenses were upgraded at the same time and no one else has this issue.

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Community Expert ,
Jun 15, 2021 Jun 15, 2021

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Community Expert ,
Jun 20, 2021 Jun 20, 2021

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Did you manage to get the problem resolved?

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New Here ,
Jun 23, 2021 Jun 23, 2021

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No I followed all of the instructions and it made no difference. I am still experiencing the same issues. Could it be a problem with my account rather than the software?

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New Here ,
Oct 22, 2022 Oct 22, 2022

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Were you able to solve the issue? I am experiencing the same problem, please let me know. Tks 🙂

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Community Expert ,
Oct 22, 2022 Oct 22, 2022

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LATEST

@Karis26103148xuey start with.sign in/out link if you're seeing the sign in/out loop.

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