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Converting and Appending Emails to PDF no longer appears to be working correctly. This issue has been on going since the beginning of February 2019 for the organization I work for. Here is the framework of the issue.
Then 3 of the following issues happen.
The "tmp" files it leaves behind have the following naming scheme.
In some cases it will keep the original name of the file and just change it from a .pdf to a .tmp
So far the only "solutions" I can find from Adobe include the following.
I wouldn't really call these "solutions" if you're having to reinstall acrobat multiple times a week or reboot your computer multiple times a day. Big interruption to workflow and slows people down.
The only real solution is to move the user to a new computer or perform a fresh install of Windows. Not ideal to do if all other software including the OS is functioning normal except for Adobe Acrobat.
I got to that conclusion by performing the following.
None of these solutions are permanent. Uninstall/Reinstall only fixes the issue for anywhere from 1 to 3 days before it comes back. Creating new Outlook profile only fixes the issue for 1 to 2 weeks before the problem returns. Creating new user profile corrects the issue the longest, going as long a month and a half before returning.
This is affecting Windows 7 and Windows 10 machines. Office 2010 - Office 2016. It originally only affected one user but over the course of the past almost 4 months, that number has increased exponentially.
I've even tried deploying my own package/build. Still, the issue returns.
All the workstations here are kept a month behind on Windows updates. Unless it is a critical or security update. It is not approved and installed till the following month.
Message was edited by: Will Oropeza noticed a grammar error.
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Moving this query to the correct community Enterprise Deployment (Acrobat and Reader)​.
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Just wondering. How does this fall in the deployment category when the issues I'm having are with already installed instances of Adobe Acrobat?
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Has anyone been able to get help on this. We are struggling with it too. Thanks! Lisa