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Couldn't install adobe cc in Mac os, error p42, did search but no answer, plz help~

Forum|Forum|7 years ago
January 28, 2019
3 respuestas
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Hi,

I couldn't install adobe cc in Mac os, error is p42, already did search through forum but nothing could match and solve my problem, is there anyone could help me?

Here is the information:

system: Mac os Mojave 10.14.3 (18D42)

problem description: download installation from adobe, after type the username and keyword it started installing, but an error popup few second later when the progress is 0%.

error information：Installer was unable to copy a critical file/directory. Error code: P42

PDApp.log：

01/28/19 11:28:25:495 | [INFO] | 1339 | ASU | IMSLib | IMSLib | | | 22239 | Build Version - 10.0.0.35

01/28/19 11:28:25:495 | [INFO] | 1339 | ASU | IMSLib | IMSLib | | | 22239 | Logging Level verbosity Set to 4

01/28/19 11:28:25:495 | [INFO] | 1339 | ASU | IMSLib | IMSLib | | | 22239 | Creating IMSLib instance WithXMLParams ...

01/28/19 11:28:25:496 | [INFO] | 1339 | ASU | IMSLib | IMSLib | | | 22239 | Failed to retreive locale from the input xml in IMS_createRefExWithXMLParams

01/28/19 11:28:25:497 | [INFO] | 1339 | ASU | OPM | OPM | | | 22239 | Build Version - 10.0.0.35

01/28/19 11:28:25:497 | [INFO] | 1339 | ASU | OPM | OPM | | | 22239 | Logging Level verbosity Set to 4

01/28/19 11:28:25:505 | [INFO] | 1339 | ASU | OPM | OPM | | | 22239 | Schema version and schema compatibility version are same or greater than current

01/28/19 11:28:25:506 | [INFO] | 1339 | ASU | OPM | IMSLibHelper | | | 22239 | OPMWrapper allocation succeeded

01/28/19 11:28:25:506 | [INFO] | 1339 | ASU | OPM | IMSLib | | | 22239 | This product version is for GM

01/28/19 11:28:25:520 | [INFO] | 1339 | ASU | OPM | IMSLib | | | 22239 | URL retreived from dispatchlib https://ims-prod06.adobelogin.com

01/28/19 11:28:25:520 | [INFO] | 1339 | ASU | OPM | IMSLib | | | 22239 | Created IMSLib instance with endpoint:https://ims-prod06.adobelogin.com in IMS_createRefExWithXMLParams

01/28/19 11:28:25:521 | [INFO] | 1339 | ASU | OPM | OPM | | | 22239 | _opm_handle_OPDReturnedStatus called with opdStatus as:0

01/28/19 11:28:25:521 | [INFO] | 1339 | ASU | OPM | OPM | | | 22239 | returning size of value as:1 in opm_getValueForKey

01/28/19 11:28:25:521 | [INFO] | 1339 | ASU | OPM | OPM | | | 22239 | _opm_handle_OPDReturnedStatus called with opdStatus as:0

01/28/19 11:28:25:521 | [INFO] | 1339 | ASU | OPM | OPM | | | 22239 | Successfully retreived value from opm domain:OOBE subdomain:ProxyCredentials key:ProxyUsername in opm_getValueForKey

01/28/19 11:28:25:522 | [INFO] | 1339 | ASU | OPM | OPM | | | 22239 | _opm_handle_OPDReturnedStatus called with opdStatus as:0

01/28/19 11:28:25:522 | [INFO] | 1339 | ASU | OPM | OPM | | | 22239 | returning size of value as:1 in opm_getValueForKey

01/28/19 11:28:25:522 | [INFO] | 1339 | ASU | OPM | OPM | | | 22239 | _opm_handle_OPDReturnedStatus called with opdStatus as:0

01/28/19 11:28:25:522 | [INFO] | 1339 | ASU | OPM | OPM | | | 22239 | Successfully retreived value from opm domain:OOBE subdomain:ProxyCredentials key:ProxyPassword in opm_getValueForKey

01/28/19 11:28:25:522 | [INFO] | 1339 | ASU | OPM | IMSLib | | | 22239 | Performing IMS_registerClientToGroup..

01/28/19 11:28:25:522 | [INFO] | 1339 | ASU | OPM | OPM | | | 22239 | Performing opm_getRecords...

01/28/19 11:28:25:522 | [INFO] | 1339 | ASU | OPM | OPM | | | 22239 | _opm_handle_OPDReturnedStatus called with opdStatus as:0

01/28/19 11:28:25:523 | [INFO] | 1339 | ASU | OPM | OPM | | | 22239 | _opm_handle_OPDReturnedStatus called with opdStatus as:0

01/28/19 11:28:25:523 | [INFO] | 1339 | ASU | OPM | OPM | | | 22239 | returning size of value as:31 in opm_getValueForKey

01/28/19 11:28:25:523 | [INFO] | 1339 | ASU | OPM | OPM | | | 22239 | _opm_handle_OPDReturnedStatus called with opdStatus as:0

01/28/19 11:28:25:523 | [INFO] | 1339 | ASU | OPM | OPM | | | 22239 | Successfully retreived value from opm domain:IMSLib subdomain:BuddyGroup key:0 in opm_getValueForKey

01/28/19 11:28:25:523 | [INFO] | 1339 | ASU | OPM | IMSLib | | | 22239 | Performing fetchDefaultUserInfoForClientId...

01/28/19 11:28:25:523 | [INFO] | 1339 | ASU | OPM | OPM | | | 22239 | _opm_handle_OPDReturnedStatus called with opdStatus as:0

01/28/19 11:28:25:523 | [INFO] | 1339 | ASU | OPM | OPM | | | 22239 | No Record found for the input fields in opm_getValueForKey

01/28/19 11:28:25:523 | [INFO] | 1339 | ASU | OPM | IMSLib_OPMWrapper | | | 22239 | Failed in getting value for key in OPMGetValueForKey domain:IMSLib subDomain:CSServiceMap key:CreativeCloudInstaller_v1_0

01/28/19 11:28:25:523 | [WARN] | 1339 | ASU | OPM | IMSLibHelper | | | 22239 | Failed in fetching default user id for the service, while processing fetchDefaultUserGUIDForClientID

01/28/19 11:28:25:523 | [INFO] | 1339 | ASU | OPM | IMSLib | | | 22239 | Failed to get default user for clientId in fetchDefaultUserInfoForClientId...

01/28/19 11:28:25:523 | [INFO] | 1339 | ASU | OPM | IMSLib | | | 22239 | Releasing IMSLib instance

01/28/19 11:28:25:524 | [INFO] | 1339 | ASU | OPM | IMSLib | | | 22239 | IMSLib instance released ...

Este tema ha sido cerrado para respuestas.

Bani Verma

Community Manager

Also, it would be really helpful if you can share the logs files with us so that we can check and analyze what could be causing the issue.

Please run the log collector tool first to collect the logs, after that you can go ahead and perform the troubleshooting steps.

Follow the instructions here to download log collector tool and share the logs with us: How to use the Creative Cloud Log Collector tool.

权

权力涛Autor

Participating Frequently

Hi Bani,

Thanks for the help, I tried all the solutions you mentioned, but it didn't work, the problem still occurred. BTW, it is not the first time I'm trying to install CC. The story is I found my old CC couldn't update, so i removed it from application, and tried to install again, but unsuccessful with p42.

I did the steps with log collector tool, and got the .zxp file. But I didn't find the option to share it. So I created a dropbox link to share it, I don't know if this could work for you, if not plz let me know. And if there is anything could help my problem, plz let me know, I have several projects need to be done, I'm worrying about that without adobe.

Thanks a lot!

https://www.dropbox.com/s/s3iy52vxxt7slt2/AdobeLogs_20190204_110342_B5B9579E-2E81-48D6-9CC9-F1115E7024D7-mac.zxp?dl=0

Bani Verma

Community Manager

I upload a zip file which compressed the zxp file, I think this might be help.

https://www.dropbox.com/s/sclmqkfp5bod29v/AdobeLogs_20190206_103520_C898D9D0-A7E4-4C10-BBC5-C26375404AEB-mac.zxp.zip?dl=0

Thank you so much for sharing the log files. I really appreciate your patience on this.

After reviewing the log files it seems to be permission related issue. I have also reviewed your Adobe ID and found that you have a teams license of Creative Cloud, this installation requires deployment, I would recommend contacting your IT department to get the right permissions to install the app.

I am moving this thread to Deployment for Creative Cloud for Team, Enterprise, & CS community, experts here will be able to assist you better.

Bani Verma

Community Manager

Hi People/权力涛,

As you have mentioned you are unable to install Adobe CC apps on your Mac machine with Mojave operating system as the installer fails with an error message "Installer was unable to copy a critical file/directory. Error code: P42".

Is this the first time you are trying to install CC apps on this machine? If yes, then please try the troubleshooting given in the following help document to resolve this issue: Error code 43 when installing Adobe Creative Cloud.

Let us know if this helps.