Created a new user - shows as different name

Question

Trying to get help with a user creation. I entered their email in, then filled in the optional First and Last name fields.

The resulting user appeared with a different last name. I tried without filling in the optional field and it still occurred with the same last name.

Help

Anshul_Nautiyal · Accepted Answer

Luckily, it is only with one user.

But unfortunately still does not fix it when using incognito

Hi there,

As an administrator, you can update user details only for users whose domain is owned by your organization. You cannot modify user information for domains that are trusted but not owned by your organization. The following details can be updated for a user:

>User Groups and Products assigned to them
>Administrative rights
>Country
For more information, please refer to this article: https://adobe.ly/4gBOtSV

If you assign a Product Profile to a user, they will receive an email notification to complete their profile. Since this issue is isolated to a single user, I recommend checking whether the email address is already associated with another user in your system, possibly with a different last name.

Let us know if this helps.

Thank you.

Regards,

^AN

Anshul_Nautiyal · Answer

Hi there,

I’m sorry to hear you're experiencing this issue.

Please verify that the email address isn't already associated with another user who may have a different last name in the system. After creating the user, navigate to the User Management section in the Adobe Admin Console and manually update the user’s last name if necessary. If the problem persists, clearing your browser cache or trying incognito mode may resolve any cached data conflicts. Additionally, if your system is integrated with a directory (such as Azure AD), the last name might be synced from there, so please ensure that the directory information is accurate.

For further guidance, please refer to this article: https://adobe.ly/3TyTyBx

Let us know if you need further assistance.

Thank you.

Regards,
A.N

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