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M
MIKHAIL5C4D
Participant
September 16, 2021
Question

Creativ cloud install Adobe Acrobat DC

  • September 16, 2021
  • 1 reply
  • 463 views

After installing adobe reader std from the creative cloud, the adobe geniune service is not installed and the license is not picked up through the login service. HELP.

 

https://prnt.sc/1sek7ul

This topic has been closed for replies.

1 reply

Amal.
Community Manager
Amal.Community Manager
Community Manager
September 16, 2021

Hi MIKHAIL

 

Hope you are doing well and sorry for the trouble. As described, After installing adobe Acrobat std from the creative cloud, the adobe genuine service is not installed and the license is not picked up through the login service.

 

Please remove the application using the Acrobat cleaner tool - https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html reboot the computer once and reinstall the application using the link https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html

 

Let us know if you experience any trouble and need more help

 

Regards

Amal

M
MIKHAIL5C4DAuthor
Participant
September 17, 2021

The error remains.
https://prnt.sc/1sjscih

M
MIKHAIL5C4DAuthor
Participant
September 17, 2021

Hi there

 

We are sorry to hear that. I have checked your account details with the email you are using on this community and traced a Teams account for Adobe Acrobat Std DC.  Upon further checking, i didn't found the Acrobat Std license assigned to you.
Please get in touch with your IT Admin to get a license assigned and check if that helps.

 

Regards

Amal


I think the problem is that Adobe Genuine Service is not being installed.

When you install Adobe acrobat on another computer, Adobe Genuine Service is installed along with it and the license is activated.

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