Creative Cloud All Apps for HED - Shared Device licensing problem

[rony khoury]

hello

total machines 45 Used machines 30 

as you can see i have purshased a 45 licenses  ( Creative Cloud All Apps for HED - Shared Device)

but the used machines number are incrementing automaticlly without creating any package and profile . is there anything i can do.

[Bani Verma]

Hi @rony khoury,

Thanks so much for sharing the details. License issues like this can be tricky to untangle, and I appreciate your patience.

I looked at your account and noticed that none of the 45 Shared Device Licenses appear to be in use at the moment.

That said, I also saw that all licenses under the Creative Cloud Enterprise VIPMP Students plan are used. The devices you see may be associated with that student subscription instead, which might be why things look off.

Please check and confirm.

Thanks,
^BS

[rony khoury]

Hi Bani,

30 Shared Device Licenses are in use right now (Creative Cloud All Apps for HED - Shared Device)

Kindly find attached the screenshot.

I appreciate your support

Regards,

[rony khoury]

How can i recover the 30 Shared Device Licenses and i do not have the recall button ? can you assist please ? 

[Bani Verma]

Please follow the steps shared in the following help document to recover Shared device licenses: https://adobe.ly/3IEX0so;

Let us know if this helps.

Thanks,
^BS