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Creative cloud app installation

New Here ,
Apr 06, 2022 Apr 06, 2022

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Hi there, I have been dealing with issue of the desktop app of Creative Cloud not opening, not installing, or glitching. If no one has figured out this solution or has but didn't share it. Here it is. This is for Mac users. 

- Search for "adobe creative cloud" in the Spotlight Search.

- Find a folder with this name. Open 'utils'.

- Click on the uninstaller. Choose "repair" instead of uninstalling. 

This should fix any issues and re-download the app with no problems. 

 

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Community Expert ,
Apr 07, 2022 Apr 07, 2022

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for others (both mac and win users):

 

first, reset the cc desktop app: make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

if that fails, try to repair
https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html

if that fails go ahead and uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes... and then reinstall

if that fails, do a clean cc install following each applicable step:

uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
then uninstall the cc desktop app, again using the correct uninstaller, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...
clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
check for, and if available, update your os
repair all ms visual c++ versions that can be repaired.
update your ms visual c++, if it can be updated
restart your computer (don't skip this)
reinstall the cc desktop app, https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud
if you're unable to download the cc desktop app at this stage, use the link at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html
use the desktop app to install your cc programs/trials

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