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A
Austin83
Participant
March 21, 2023
Answered

Creative Cloud App Sign In Request

  • March 21, 2023
  • 2 replies
  • 1353 views

Hi all,

We run the Creative Cloud suite across many PCs in a College and with the latest CC app update which auto updates on PCs to run the CC software, if the user does not sign in to the Creative Cloud app the sign in window keeps forcing itself open. We have narrowed this down to be every 10 mins if the user does not sign in. Many PCs are shared devices and not all users, especially in our libraries, want or need to sign in to the CC but the constant pop up is causing a lot of upset, especially with regard to our lecturers when trying to display content from another app in clsses. This did not happen with the previous version.

The previous running version was 5.9.1.377 did not have this issue. Any updates to version 5.10.0.573 cause this issue.

Windows 10 22H2 19045.2364.

End result would be to not have the CC app force the sign in window if noboby signs in as it used to be. Users would close the box and it would not pop up again.

This topic has been closed for replies.
Correct answer SuJoshi

Hi @SuJoshi,

As requested he is the config file from the PCs. This is common across our fleet of devices that run Adobe products.


@Austin83  Thank you for sharing the files. It seems like a known issue that will be fixed in CCD 5.11 version. 

Meanwhile, you need to disable the browser-based authentication (set the value to False) in the ServiceConfig.xml file, kill all CC and Adobe processes from the Task Manager, reboot the machine and relaunch the app again. The users can use the same functionality by selecting the "Login with browser" option from the Help menu of the creative cloud desktop app.

2 replies

S
Community Manager
SuJoshiCommunity Manager
Community Manager
March 22, 2023

@Austin83 As I understand, if the user has not signed in already, the Creative Cloud Desktop app prompts them to log in every 10 minutes, which is happening with the latest CCD 5.10. Is that correct?

A
Austin83Author
Participant
March 22, 2023

Hi @SuJoshi,

That is indeed correct. The previous versions we had did not do this. We tested this between 2 PCs to replicate the issue, one on the old version and one on the new version. The old version did not exhibit this behaviour compared to the new version. We then updated the old version to the new version and it started acting the same way when no one was signed in. The upset this causes is the login box overlaying on top of powerpoint presentations and our esports computers have crashed games mid match with this happening.

S
Community Manager
SuJoshiCommunity Manager
Community Manager
March 27, 2023

@Austin83 Is it possible to share a screen recording to understand the issue better?

kglad
Community Expert
kgladCommunity Expert
Community Expert
March 21, 2023

open the support tab on your admin console > start chat or start case or request expert session. https://helpx.adobe.com/enterprise/using/support-and-expert-services.html

 

<move from cc desktop bugs>

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