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Carmine31972809rfpx
Participating Frequently
September 15, 2023
Answered

Creative cloud ask me to login every time I turn on the PC

  • September 15, 2023
  • 3 replies
  • 5618 views

Hello, as per title Creative cloud application keep asking me to login every time I turn on the PC like the SSO doesn't work.

I'm not the only one with this issue and at the moment the only way, is to login on it instead the automatic authentication that it should happen (like other colleagues).

I/We have the last available version, I read some discussion on internet to find out a solution but still active.

I've add the Creative cloud process to AV exclusion, saw credential properly saved in credential manager, reinstalled application but problem still there.

could you please support us and find out the right solution in order to not get this pop-up login credential every day?

thanks

Carmine

    This topic has been closed for replies.
    Correct answer Ruchika Wadhawan

    Hello,

    just following your suggestion. I've disabled from startup apps all possible programs to disable, unfortunatly it cannot work because quick later I turned on the pc again, the pop-up appear again.

    any other idea plesae? 


    Hi @Carmine31972809rfpx As suggested before, we investigated the logs and policy based settings are applicable for your organisation. All the users who are a part of this org and sign-in CCD with the ID that is associated with this org will face the same issue.

    Please contact your org admin to update the authentication settings as per this page: https://helpx.adobe.com/in/enterprise/using/authentication-settings.html

     

    Regards,

    Ruchika Wadhawan

    3 replies

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    October 5, 2023

    <moved from cc services>

    Ruchika Wadhawan
    Adobe Employee
    Ruchika Wadhawan
    Adobe Employee
    September 18, 2023

    Hi @Carmine31972809rfpx Could you share the logs after machine reboot when CCD gets logged out? The logs previously shared does not have any instance of sign-out workflow.

     

    Regards,

    Ruchika Wadhawan

    C
    Carmine31972809rfpxAuthor
    Participating Frequently
    September 18, 2023

    Hello,

    laptop just started on and as always Adobe creative cloud is asking me for credential.

    log extracted now: AdobeLogs_20230918_065531_919-win-GS.zxp

     

    thanks, regards

    Carmine

    C
    Carmine31972809rfpxAuthor
    Participating Frequently
    September 27, 2023

    @Carmine31972809rfpx We investigated the logs and this seems to be an enterprise account with Policy based authentication settings applicable for your account. Could you check with your admin for authentication settings as mentioned in this helpx page: https://helpx.adobe.com/in/enterprise/using/authentication-settings.html

     

    Regards,

    Ruchika


    Hello, i'll check with our colleague that are adobe admin but not sure why with some users we are facing that issue, instead with others not.

    what can be also related? did you ever get some kind of issue similar? if we change some settings from admin console, it will be replicate to all users, even the ones not affected - so, i suppose also there should be another way as well.

    regards

    Carmine

    Ruchika Wadhawan
    Adobe Employee
    Ruchika Wadhawan
    Adobe Employee
    September 15, 2023

    Hi @Carmine31972809rfpx 

    Could you please confirm the version of Creative Cloud Desktop application from 'About Creative Cloud' option.

     

    Regards,

    Ruchika Wadhawan

    C
    Carmine31972809rfpxAuthor
    Participating Frequently
    September 15, 2023

    Adobe Creative Cloud version 5.11.0.522.1

     

    regards

    Carmine

    Ruchika Wadhawan
    Adobe Employee
    Ruchika Wadhawan
    Adobe Employee
    September 15, 2023

    Thanks for confirming this. Could you please run the Log collector tool and share the file name with us.

     

    Regards,
    Ruchika Wadhawan

     

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