Creative cloud ask me to login every time I turn on the PC

Forum|Forum|2 years ago
September 15, 2023
3 replies
5618 views

Hello, as per title Creative cloud application keep asking me to login every time I turn on the PC like the SSO doesn't work.

I'm not the only one with this issue and at the moment the only way, is to login on it instead the automatic authentication that it should happen (like other colleagues).

I/We have the last available version, I read some discussion on internet to find out a solution but still active.

I've add the Creative cloud process to AV exclusion, saw credential properly saved in credential manager, reinstalled application but problem still there.

could you please support us and find out the right solution in order to not get this pop-up login credential every day?

thanks

Carmine

This topic has been closed for replies.

Correct answer Ruchika Wadhawan

Hello,

just following your suggestion. I've disabled from startup apps all possible programs to disable, unfortunatly it cannot work because quick later I turned on the pc again, the pop-up appear again.

any other idea plesae?

Hi @Carmine31972809rfpx As suggested before, we investigated the logs and policy based settings are applicable for your organisation. All the users who are a part of this org and sign-in CCD with the ID that is associated with this org will face the same issue.

Please contact your org admin to update the authentication settings as per this page: https://helpx.adobe.com/in/enterprise/using/authentication-settings.html

Regards,

Ruchika Wadhawan

kglad

Community Expert

Ruchika Wadhawan

Adobe Employee

Hi @Carmine31972809rfpx Could you share the logs after machine reboot when CCD gets logged out? The logs previously shared does not have any instance of sign-out workflow.

Regards,

Ruchika Wadhawan