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M
Maryanne5CBF
Participant
April 26, 2022
Question

Creative Cloud could not Update

  • April 26, 2022
  • 2 replies
  • 416 views

I have updated my Creative Cloud Desktop Application Version 5.5. However, when I opened up the Creative Cloud Desktop Application, it still prompts me to update it again. I have updated it more than 2 times and it still prompts me to update again.
Has anyone encountered this issue before?

This topic has been closed for replies.

2 replies

M
Maryanne5CBFAuthor
Participant
April 29, 2022

How do I fix the pertinent info? 

kglad
Community Expert
kgladCommunity Expert
Community Expert
April 29, 2022

you need someone to walk you through this:

 

using a browser that allows popups and cookies, contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

kglad
Community Expert
kgladCommunity Expert
Community Expert
April 26, 2022

reset the cc desktop app: make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

and restart your computer.

    M
    Maryanne5CBFAuthor
    Participant
    April 28, 2022

    Thanks for the suggestion @kglad. What do you mean by "foreground"?

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    April 28, 2022

    open your cc app.  then press those keys before doing anything else .

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