Creative Cloud could not Update

[Maryanne5CBF]

I have updated my Creative Cloud Desktop Application Version 5.5. However, when I opened up the Creative Cloud Desktop Application, it still prompts me to update it again. I have updated it more than 2 times and it still prompts me to update again.
Has anyone encountered this issue before?

[kglad]

reset the cc desktop app: make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

and restart your computer.

[Maryanne5CBF]

Thanks for the suggestion @kglad. What do you mean by "foreground"?

[kglad]

open your cc app.  then press those keys before doing anything else .

[Maryanne5CBF]

How do I fix the pertinent info? 

[kglad]

you need someone to walk you through this:

using a browser that allows popups and cookies, contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human