I have updated my Creative Cloud Desktop Application Version 5.5. However, when I opened up the Creative Cloud Desktop Application, it still prompts me to update it again. I have updated it more than 2 times and it still prompts me to update again.
Has anyone encountered this issue before?
reset the cc desktop app: make sure it's in the foreground, then press:
Win: Ctrl + Alt + R
Mac: Cmd + Opt + R
and restart your computer.
open your cc app. then press those keys before doing anything else .
It can be a permissions issue on your library folder where the pertinent info doesn't stick around. You need to just fix that. And you can also Press this key Ctrl + Alt + R
How do I fix the pertinent info?
you need someone to walk you through this:
using a browser that allows popups and cookies, contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human