Creative Cloud Desktop shows white screen

[defaulthdk6z2eyyci4]

Hello,

my Creative Cloud Desktop App does only show a white screen (Windows 10, Build 1909).

I tried several solutions I found in the community, but none worked so far:

1.Updating Creative Cloud Desktop and deleting OOBE-Folder content and restarting (https://helpx.adobe.com/creative-cloud/kb/creative-cloud-app-doesnt-open.html)

2. Repair Creative Cloud Desktop

3. Uninstall and Reinstall

4. Rename [System drive]:\Users\[username]\AppData\Local\Adobe\OOBE\opm.db like suggested https://community.adobe.com/t5/download-install/cloud-desktop-app-is-blank/td-p/5316273?page=1

5. There are no special characters in the account name, like described in https://helpx.adobe.com/creative-cloud/kb/blank-white-screen-ccp.html

There are a lot of Adobe and CC tasks running (with hardly any CPU/memory usage), but  the mouse wheel keeps spinning, no matter, which program I'm working in.

This goes on for hours and stops only, if I kill the CC tasks.

Any other suggestion?

Thank you

[kglad]

i know you've done some or most of this:

ftry resetting the cc app: To reset the Creative Cloud desktop app, make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

if that fails, try to repair
https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html

if that fails go ahead and uninstall/reinstall per the above link

if that fails, do a clean cc install following each applicable step:

uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
check for, and if available, update your os
restart your computer (don't skip this)
reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.
if you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)
use the desktop app to install your cc programs/trials

and if that fails or you just want to skip to difficult stuff and you have win 10:  open control panel>uninstall a program>scroll to the various ms vis c++ redistributables and use "repair"

[defaulthdk6z2eyyci4]

Thank you for your reply.

Now I tried several other steps you suggested, all repair/uninstall tries with CC Desktop itself hadn't helped.

1. Repair all ms vis c++ redistributables.

=> Didn't help, same problem remains

2. As last resort I uninstalled all CC apps, the CC Desktop app and used the cleanup tool to "Clear All". After computer restart I installed CC Desktop again from https://www.adobe.com/creativecloud/desktop-app.html

Same result, the window remains blank white, with a lot of Adobe processes running, but doing nothing

Now, when I close the window (with the "x" in the corner, Ctrl + Alt + R does not work), All Adobe background processes keep running, and also the "Adobe CEF Helper" remains running, as background task,

So, now I'm again were I started, only that I don't have any working Adobe Apps left.

Do you have any other suggestion? I need Adobe Acrobat for work...

Thank you very much,

Christoph

[kglad]

if you got to the clean reinstall, you should have updated your os.  did you?

if so, what win 10 build now is installed?

[defaulthdk6z2eyyci4]

Yes, I had also updated my OS.

Windows 10 Version 1909 (Build 18363.1198). This is the version, which my organization provides me.

Others in my company, with this same version, have a working Creative Cloud Desktop.

[defaulthdk6z2eyyci4]

I finally "solved" it: Using an ancient installer from 2018 (Version 4.7.0.400) i finally succeeded installing create cloud desktop.

But I have no clue, why that finally worked.

[kglad]

you have an out-of-date os (~1year old) and needed a compatible (~1year old) cc version.

[defaulthdk6z2eyyci4]

Now, two or three restarts later I'm again at the same point I started at: blank screen in Creative Cloud Desktop.

[defaulthdk6z2eyyci4]

"Only" reparing the app seemed to work this time, lets see for how long 😕

[Antoine.D]

I've watched dozen of forums and tried so much tricks but your idea of using an administrator account did the trick! 
Thank you so much!