Exit
  • Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
  • 한국 커뮤니티
0

Creative Cloud Desktop You've been signed out please sign in again to continue using adobe apps

Community Beginner ,
Oct 18, 2021 Oct 18, 2021

After installing Adobe Creative Cloud on my Windows 10 PC (I get Adobe products with my university account/email address) I can't use the app and therefore I can't install any Adobe apps. The app shows the image attached, and when I click Sign In, it doesn't take me anywhere but the same page. I've been trying to get this to work for ages.

Capture.PNG

10.8K
Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Community Beginner , Oct 26, 2021 Oct 26, 2021

Found the fix for it on a different forumn.

Adobe Community Professional kglad helped me solve the problem after I followed the following:

"check your account to verify your subscription is what you expect and to verify your adobe id, https://accounts.adobe.com

then

1. if you're able to open your cc desktop app and if it shows a subscription sign out and then back in to your cc desktop application using the same adobe id used to verify your subscription: http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

...
Translate
Community Expert ,
Oct 18, 2021 Oct 18, 2021
Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Oct 23, 2021 Oct 23, 2021

None of these links solved the issue... I really don't know what to do.

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Oct 26, 2021 Oct 26, 2021

Found the fix for it on a different forumn.

Adobe Community Professional kglad helped me solve the problem after I followed the following:

"check your account to verify your subscription is what you expect and to verify your adobe id, https://accounts.adobe.com

then

1. if you're able to open your cc desktop app and if it shows a subscription sign out and then back in to your cc desktop application using the same adobe id used to verify your subscription: http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

2. if that fails, or you're unable to open your cc desktop app:

first, reset the cc app:
to reset the cc desktop app, make sure it's in the foreground, then press:
Win: Ctrl + Alt + R
Mac: Cmd + Opt + R
if that fails, try to repair
https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html
if that fails go ahead and uninstall/reinstall per the above link
if that fails, do a clean cc install following each applicable step:
uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
check for, and if available, update your os
repair all ms visual c++ versions that can be repaired.
update your ms visual c++, if it can be updated
restart your computer (don't skip this)
reinstall the cc desktop app, https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud
if you're unable to install the cc desktop app at this stage, use the link at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html
use the desktop app to install your cc programs/trials"

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Feb 22, 2022 Feb 22, 2022

thanks but not working for me

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Feb 22, 2022 Feb 22, 2022

nvm it worked cheers

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jul 07, 2022 Jul 07, 2022

thank you sooooooooo much I tried a hundred other things but it finally work, the cleaner tool

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jan 12, 2023 Jan 12, 2023

I have the same issue. Did you ever fix it? If so, how?

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jan 12, 2023 Jan 12, 2023
LATEST
Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines