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Creative Cloud Desktop You've been signed out please sign in again to continue using adobe apps

Community Beginner ,
Oct 18, 2021 Oct 18, 2021

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After installing Adobe Creative Cloud on my Windows 10 PC (I get Adobe products with my university account/email address) I can't use the app and therefore I can't install any Adobe apps. The app shows the image attached, and when I click Sign In, it doesn't take me anywhere but the same page. I've been trying to get this to work for ages.

Capture.PNG

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correct answers 1 Correct answer

Community Beginner , Oct 26, 2021 Oct 26, 2021

Found the fix for it on a different forumn.

Adobe Community Professional kglad helped me solve the problem after I followed the following:

"check your account to verify your subscription is what you expect and to verify your adobe id, https://accounts.adobe.com

then

1. if you're able to open your cc desktop app and if it shows a subscription sign out and then back in to your cc desktop application using the same adobe id used to verify your subscription: http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

...

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Community Expert ,
Oct 18, 2021 Oct 18, 2021

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Community Beginner ,
Oct 23, 2021 Oct 23, 2021

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None of these links solved the issue... I really don't know what to do.

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Community Beginner ,
Oct 26, 2021 Oct 26, 2021

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Found the fix for it on a different forumn.

Adobe Community Professional kglad helped me solve the problem after I followed the following:

"check your account to verify your subscription is what you expect and to verify your adobe id, https://accounts.adobe.com

then

1. if you're able to open your cc desktop app and if it shows a subscription sign out and then back in to your cc desktop application using the same adobe id used to verify your subscription: http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

2. if that fails, or you're unable to open your cc desktop app:

first, reset the cc app:
to reset the cc desktop app, make sure it's in the foreground, then press:
Win: Ctrl + Alt + R
Mac: Cmd + Opt + R
if that fails, try to repair
https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html
if that fails go ahead and uninstall/reinstall per the above link
if that fails, do a clean cc install following each applicable step:
uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
check for, and if available, update your os
repair all ms visual c++ versions that can be repaired.
update your ms visual c++, if it can be updated
restart your computer (don't skip this)
reinstall the cc desktop app, https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud
if you're unable to install the cc desktop app at this stage, use the link at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html
use the desktop app to install your cc programs/trials"

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New Here ,
Feb 22, 2022 Feb 22, 2022

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thanks but not working for me

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New Here ,
Feb 22, 2022 Feb 22, 2022

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nvm it worked cheers

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New Here ,
Jul 07, 2022 Jul 07, 2022

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thank you sooooooooo much I tried a hundred other things but it finally work, the cleaner tool

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New Here ,
Jan 12, 2023 Jan 12, 2023

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I have the same issue. Did you ever fix it? If so, how?

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Community Expert ,
Jan 12, 2023 Jan 12, 2023

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