Creative Cloud Desktop You've been signed out please sign in again to continue using adobe apps

[LUKE5EC8]

After installing Adobe Creative Cloud on my Windows 10 PC (I get Adobe products with my university account/email address) I can't use the app and therefore I can't install any Adobe apps. The app shows the image attached, and when I click Sign In, it doesn't take me anywhere but the same page. I've been trying to get this to work for ages.

[John T Smith]

Sign Out When Sign In https://community.adobe.com/t5/Get-Started/sign-in-help/td-p/6071780 may help
-and http://helpx.adobe.com/creative-cloud/kb/unable-login-creative-cloud-248.html
-and 'looping' https://community.adobe.com/t5/Get-Started/Re-quot-Sign-in-Required-quot-Loop/td-p/6257463

[LUKE5EC8]

None of these links solved the issue... I really don't know what to do.

[LUKE5EC8 · Accepted solution]

Found the fix for it on a different forumn.

Adobe Community Professional kglad helped me solve the problem after I followed the following:

"check your account to verify your subscription is what you expect and to verify your adobe id, https://accounts.adobe.com

then

1. if you're able to open your cc desktop app and if it shows a subscription sign out and then back in to your cc desktop application using the same adobe id used to verify your subscription: http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

2. if that fails, or you're unable to open your cc desktop app:

first, reset the cc app:
to reset the cc desktop app, make sure it's in the foreground, then press:
Win: Ctrl + Alt + R
Mac: Cmd + Opt + R
if that fails, try to repair
https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html
if that fails go ahead and uninstall/reinstall per the above link
if that fails, do a clean cc install following each applicable step:
uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
check for, and if available, update your os
repair all ms visual c++ versions that can be repaired.
update your ms visual c++, if it can be updated
restart your computer (don't skip this)
reinstall the cc desktop app, https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud
if you're unable to install the cc desktop app at this stage, use the link at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html
use the desktop app to install your cc programs/trials"

[Eden23291778y7dd]

thanks but not working for me

[Eden23291778y7dd]

nvm it worked cheers

[Aydin34]

thank you sooooooooo much I tried a hundred other things but it finally work, the cleaner tool

[Jenna27921385zr56]

I have the same issue. Did you ever fix it? If so, how?

[kglad]

@Jenna27921385zr56 

follow the steps here to resolve the cc sign in/out loop -  https://helpx.adobe.com/manage-account/kb/troubleshoot-creative-cloud-sign-out-sign-in.html