• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Creative Cloud files not showing in Mac Finder?

Explorer ,
Jan 26, 2021 Jan 26, 2021

Copy link to clipboard

Copied

One of my team members is having a lot of trouble with Creative Cloud. We've recently switched to CC (previously used a shared server but VPN/working from home made this unbearably slow, so we switched to the cloud).

 

He's on an iMac (2013) running Catalina 10.15.5 (64 bit) and we use Cisco AnyConnect Secure Mobility Client 4.7.

 

He has never been able to successfully install the CC desktop app, we have no idea why. In the CC folder in Applications he just gets the option to uninstall and that's it.

 

Luckily he was able to access CC via Adobe's website instead, and initially it seemed he could access CC files on Finder, but now he can't see them anymore and I have no idea why. He can see them online, just not locally on his computer. The CC files belong to me, and I sent out an invite to every team member (can edit), he has successfully accepted this invite via the website.

 

Unfortunately, because of the way we work on shared InDesign files – we make product catalogues (think Argos or Screwfix) so there's one set of InDesign files, one per page, that everyone on the creative team dips in and out of for a month right until the print deadline – so packaging files is not an option because files are updated multiple times a day, and each page contains hundreds of tiny linked images that aren't embedded.

 

Does anyone have any suggestions? Our IT dept are struggling as they're all Windows PC based and don't usually work with Adobe product.

 

I've attached a couple of his screenshots.

Views

3.6K

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Adobe Employee , Jan 28, 2021 Jan 28, 2021

Hello Jasmin,

Could you try the below steps and check if that helps.

  1. Uninstall the creative cloud desktop application. User the uninstaller.

https://helpx.adobe.com/in/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

  1. Install creative cloud using the below link. Download the package and extract it. Go to Build folder and run setup.exe as Admin and install it.

https://shared-assets.adobe.com/link/d51c66ba-0f49-4fa9-6826-d922fcc5c022

  1. Once Done. Try to launch and sign in and check
...

Votes

Translate

Translate
Community Expert ,
Jan 26, 2021 Jan 26, 2021

Copy link to clipboard

Copied

<moved from cc services>

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jan 28, 2021 Jan 28, 2021

Copy link to clipboard

Copied

LATEST

Hello Jasmin,

Could you try the below steps and check if that helps.

  1. Uninstall the creative cloud desktop application. User the uninstaller.

https://helpx.adobe.com/in/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

  1. Install creative cloud using the below link. Download the package and extract it. Go to Build folder and run setup.exe as Admin and install it.

https://shared-assets.adobe.com/link/d51c66ba-0f49-4fa9-6826-d922fcc5c022

  1. Once Done. Try to launch and sign in and check if that works.

 

Thanks,

Nikhil Gupta

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines