• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers

creative cloud files syncing constant FAILS

New Here ,
Feb 06, 2022 Feb 06, 2022

Copy link to clipboard

Copied

Hi.

Please HELP us!!!!!

We have 3 adobe business acounts in our company, each acount has 2 people that are working on it.

In the past 2 months we are conatantly having SEVERE syncing issues with all our shared files - they often dissapear, or do not sync the latest version of the file.

We called the support so many times, they just made it worse,

Does someone here knows how to handle this issue for ones and for all??

Views

70

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Feb 06, 2022 Feb 06, 2022

Copy link to clipboard

Copied

first, reset the cc app:

to reset the cc desktop app, make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

<moved from cc services>

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Feb 06, 2022 Feb 06, 2022

Copy link to clipboard

Copied

LATEST

thank you for the reply.

should i reset the app in all our users? 

and if it doesn't work - what should be my next step?

thank you!!!

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines