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Blakk76
Blakk76
Inspiring
March 17, 2021
Answered

Creative Cloud Free Space

  • March 17, 2021
  • 1 reply
  • 1976 views

Hello,
I am having this "incorrect free space" problem, I did DELETE all the files from local disks and deleted PERMANENTLY from CCloud web site deleted folder, so I have ZERO local files, ZERO files in the web interface yet I have 47Gigs occupied on the Creative Cloud.
Is there a way to clean up this mess or at least see what is occupying the space?

This topic has been closed for replies.
Correct answer SuJoshi
ccassets_logs_2021-03-24T12_25_27-222Z.txt

Thank you for sharing the logs with us. We have investigated and found the root cause.

 

The files will show up under the Deleted folder in https://assets.adobe.com/deleted from where you have to delete them which will fix the issue. 

 

1 reply

S
Community Manager
SuJoshiCommunity Manager
Community Manager
March 18, 2021

Hello,

Please check the "Deleted" folder by navigating to "assets.adobe.com" and remove all the contents.

    Blakk76
    Blakk76Author
    Inspiring
    March 18, 2021

    Hi, thanx for an answer, however as I've already pointed out in my question I DID "deleted forever" everything from there, still 43gigs are "used" while there's still NO files on the cloud and local drive.

    S
    Community Manager
    SuJoshiCommunity Manager
    Community Manager
    March 18, 2021

    Kindly share the screenshot of the cloud storage showing in the creative cloud desktop on the top right side and on the website (assets.adobe.com).

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