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Creative Cloud Issues, Does Not Load, Cant Update Apps, Cant Reinstall. Crashes

New Here ,
Apr 13, 2020 Apr 13, 2020

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Hi, is there perhaps somethign wrong with CC? I cant seem to do anything on there. It hangs all the time and I cant reinstall it. I want to uninstall it, but then i have to uninstall all my apps and I'm worried it wont work again. Please help.

 

 

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correct answers 1 Correct answer

Adobe Employee , Apr 15, 2020 Apr 15, 2020

Hello, 

Kindly use this tool to remove only the creative cloud desktop app: https://helpx.adobe.com/in/creative-cloud/help/uninstall-creative-cloud-desktop-app.html.

May I know if you are getting error when opening the app or impacting any other CC apps? 

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Community Expert ,
Apr 14, 2020 Apr 14, 2020

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first try, resetting the cc app: To reset the Creative Cloud desktop app, make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

if that fails, do a clean cc install:

uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
restart your computer (don't skip this)
reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.
if you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)
use the desktop app to install your cc programs/trials

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Adobe Employee ,
Apr 14, 2020 Apr 14, 2020

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Adeeb, what type of Creative Cloud membership are you using?  There is no membership associated with the e-mail address you used to post to this public discussion forum.

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New Here ,
Apr 14, 2020 Apr 14, 2020

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It is an organisational membership, when i enter my email address in, it takes me to another portal where i enter my work credentials in, that signs me in to CC. I've never had this issue before, But i have been working from home for the last month, this started about 2 weeks ago.

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Adobe Employee ,
Apr 15, 2020 Apr 15, 2020

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Ok, thanks, Adeeb.  I will move this discussion to the Enterprise & Teams forum.  The Get Started forum is primarily designed to help individuals.  The solutions offered may not be applicable to an organization.

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Adobe Employee ,
Apr 15, 2020 Apr 15, 2020

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Hello, 

Kindly use this tool to remove only the creative cloud desktop app: https://helpx.adobe.com/in/creative-cloud/help/uninstall-creative-cloud-desktop-app.html.

May I know if you are getting error when opening the app or impacting any other CC apps? 

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