• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Creative Cloud - Libraries Sync Error - We're experiencing server problems

New Here ,
May 17, 2023 May 17, 2023

Copy link to clipboard

Copied

Hi there, 

I have an Enterprise Adobe CC account and after creating a new library folder and adding assets into this, the folder will not sync. I only noticed this issue because when sharing the link to the folder to my colleagues, they told me the folder appeared empty. 

Have attached a screenshot of the issue.

Any/all ideas welcome, i recognise it could just be a problem Adobe side but would be good to get this confirmed so they can fix if so?

JamesEdwardsDLG_0-1684342087737.png

 

Views

381

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Adobe Employee , May 18, 2023 May 18, 2023

Hi @James Edwards - DLG you can follow the steps mentioned in this KB - https://helpx.adobe.com/creative-cloud/kb/libraries-panel-not-working.html

 

In case the issue persists, please connect with your IT Admin or if you have administrative roles, please create a case from the Admin console and do attach Logs collected from the log collector tool - https://helpx.adobe.com/in/creative-cloud/kb/cc-log-collector.html

 

Thanks!

Votes

Translate

Translate
Community Expert ,
May 17, 2023 May 17, 2023

Copy link to clipboard

Copied

there are problems on adobe's end. 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
May 18, 2023 May 18, 2023

Copy link to clipboard

Copied

Hi @James Edwards - DLG try now - same issue today?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
May 18, 2023 May 18, 2023

Copy link to clipboard

Copied

LATEST

Hi @James Edwards - DLG you can follow the steps mentioned in this KB - https://helpx.adobe.com/creative-cloud/kb/libraries-panel-not-working.html

 

In case the issue persists, please connect with your IT Admin or if you have administrative roles, please create a case from the Admin console and do attach Logs collected from the log collector tool - https://helpx.adobe.com/in/creative-cloud/kb/cc-log-collector.html

 

Thanks!

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines