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S
STMartins
Participant
February 15, 2021
Answered

Creative Cloud - Licensed but asking to start Trial

  • February 15, 2021
  • 2 replies
  • 381 views

Hi All

 

Having trouble with deploying my adobe products to our new macs. I can see that on the adobe admin console we have 75 licenses for "Creative Cloud All Apps" and when I click on it I am greeted with a link that says "How to Deploy", doing some research online I have read that this is now outdated and I should be using the "Packages" section instead.

After creating my package and installing it on one of our new IMac's I am asked to sign in but then I am greeted with a message asking me to start a 7 day trial??

How do I correctly license/install my adobe software? I tried the older way to deploy creative cloud but the launcher doesn't run on the newest version of Mac OS so i'm currently stuck and looking for answers.

 

Any help would be appreciated.

 

thanks

STM

This topic has been closed for replies.
Correct answer Nikhil R Gupta

Hey,

I believe you are trying to install the Shared device licensing package. Make sure you choose the correct option while creating the package as the named user package requires the user to have a valid subscription to license the application.

Some information on SDL:

1) SDL packages are machine-based. The license count will be counted as per the devices you have installed the application.
2) You can create an SDL package from the Admin console and the license file will be included in the package. You can choose which applications you like to include in the package. It will have all the latest versions of Adobe applications.
3) On the first launch of the Adobe application, it will ask the end-user to sign in.
4) In order to use SDL, it is not necessary for the users to have any subscription assigned to their account.
5) For Enterprise/Federated IDs, you just have to add the users on the Dashboard and they should be able to use the applications installed with the SDL package.
Help Links:
https://helpx.adobe.com/in/enterprise/using/create-sdl-packages.html
https://helpx.adobe.com/in/enterprise/using/sdl-deployment-guide.html
https://helpx.adobe.com/in/enterprise/using/sdl-user-access-policy.html
https://helpx.adobe.com/enterprise/using/sdl-whats-new.htmlShared device packages are device-based and have license files bundled with them.

Thanks,

Nikhil Gupta

2 replies

Nikhil R Gupta
Nikhil R GuptaCorrect answer
Legend
February 19, 2021

Hey,

I believe you are trying to install the Shared device licensing package. Make sure you choose the correct option while creating the package as the named user package requires the user to have a valid subscription to license the application.

Some information on SDL:

1) SDL packages are machine-based. The license count will be counted as per the devices you have installed the application.
2) You can create an SDL package from the Admin console and the license file will be included in the package. You can choose which applications you like to include in the package. It will have all the latest versions of Adobe applications.
3) On the first launch of the Adobe application, it will ask the end-user to sign in.
4) In order to use SDL, it is not necessary for the users to have any subscription assigned to their account.
5) For Enterprise/Federated IDs, you just have to add the users on the Dashboard and they should be able to use the applications installed with the SDL package.
Help Links:
https://helpx.adobe.com/in/enterprise/using/create-sdl-packages.html
https://helpx.adobe.com/in/enterprise/using/sdl-deployment-guide.html
https://helpx.adobe.com/in/enterprise/using/sdl-user-access-policy.html
https://helpx.adobe.com/enterprise/using/sdl-whats-new.htmlShared device packages are device-based and have license files bundled with them.

Thanks,

Nikhil Gupta

    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    February 15, 2021

    Packager Links https://community.adobe.com/t5/Get-Started/Same-package-for-different-teams/td-p/6533390

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