Creative Cloud Licensing error for new user accounts on Mac OS 14.5

[peterm34359157]

Problem: Adobe creative suite will not license for new user accounts on our MacOS 14.5 computers.

• When lauching an Adobe product, users can enter thier Adobe Account sign-in details, but the sign-in fails because of an Adobe 1010 error. (screen grab below)

• Following the Adobe 1010 error link, this turns out to be a keychain problem with Adobe Suite trying to write to the "login" folder in Keycain Access.

Cause:

• Newly minted user accounts in MacOS 14.5 no longer make a "login"  keychain folder for the users account. So Creative suite is unable to write to it and so gives the user an Adobe 1010 error and suts down the application.

• NOTE: Using a Terminal script to manually make a "login" keychain folder on the user account fixes the 1010 Adobe licensing error and Creative Suite licenses without error.

_____ some screen grabs_____

New user accounts on MacOS 14.5 no longer make a "login" keychain folder for the user.

 

The absense of a "login" keychain folder causes Adobe creative Suite licensing to fail with an Adobe 1010 error.

 

The Adobe 1010 error  indicates that the "login" keychain folder is critical for licensing Adobe CS.

 

[Hamish244844361zj3 · Accepted solution]

Adding to this issue, as I have been working with peterm34359157 to debug.

A login.keychain-db file is created in the following scenarios:
 • new manually created local account
 • fresh login to an AD account when the Mobile Accounts option is disabled.
The issue presents itself when logging into a AD account for the first time & 'create Mobile Accounts' option is enabled in Directory Utility (standard in computer lab environments, where we are both working).

Which leads me to think this is an oversight/bug in Apple's corner with Mobile Accounts.
 
I have managed to work around it with a login item that simply creates a new login.keychain-db file in the ~/Library/Keychains folder.
or
disabling Mobile Accounts (downside is AD users won't be able to login if network connectivity is lost to the Mac, which is extremely slim in a lab context).

The Terminal command to make a new login keychain is:

security create-keychain login.keychain

This does prompt for a password to be set, however in my testing as a login script, it creates the file anyway without complaint.

[Adrock2nd]

Hi,

Good job debuging this one. Do we know if this problem still exist in 14.6?

Best regards,

Kristian

[Adrock2nd]

Probably answering my own question: https://support.apple.com/en-us/109030 , first bulletpoint gives a hint that it should be fixed in 14.6 🙂

Thanks to "foigus" on macadmins slack that pointed me to the correct place.

[Hamish244844361zj3]

Thanks Kristian,

yes this was fixed in 14.6.. I logged a bug report with Apple & got no response for several weeks, so gave up with them. Glad to see they figured it out. 🙂

cheers,

Hamish

[kglad]

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from cc desktop bugs">

[kglad]

use your console to ask for help, https://helpx.adobe.com/enterprise/using/support-for-enterprise.html