Creative Cloud login screen freezes after typing email — 'Continue' button is unclickable (CCT)

[Necip32767815yl50]

Hi,

I'm trying to install Adobe Creative Cloud on a fresh Windows setup, but I'm stuck at the login screen. Here's the issue in detail:

• When I type into the email input box, everything seems fine.
• But as soon as I stop typing (or press Enter), the interface freezes.
• The “Continue” button becomes completely unresponsive — I can’t click it.
• There's no error, no loading icon — just stuck.

What I’ve tried so far:

• Running installer as administrator
• Re-downloading installer from the official site
• Disabling antivirus and firewall
• Logging into Adobe in browser first
• Changing my default browser (some say it affects the embedded login UI)
• Trying VPN
• None of these worked.

This seems like a frontend/JS crash inside the installer window. Any known workaround or alternative installer I can use?

My setup:

Windows 10 / 11

No previous Adobe installs

Would really appreciate any help. Thanks!

[kglad · Accepted solution]

reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R


if that fails, repair per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html


if that fails and you have windows, open your control panel > add/remove programs > cc desktop app > repair

if that fails, uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes... and then reinstall using*


if that fails, do a clean cc install carefully following each applicable step:

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials>

if that fails, you probably have a corrupt user account. google your os and how to create a new one.