Creative Cloud (Mac) cannot finish Build

Question

Tried multiple times on Mac (10.6.8) with Creative Cloud to build a New Package but stopped at the last moment. It seemed that all packages are downloded but just cannot finish the build. Console messages were:

[ERROR] AdobePackageBuilder - Failed to find the dmg file path (null)

[ERROR] AdobePackageBuilder - Failed to package the update - null.

The Creative Cloud dmg package is run from Desktop. Any assistance would be most appreciated.

Romsinha-9KMEUt · Accepted Answer

Hi Donald,Please go to Applications/Utilities/Adobe Installers and uninstall all the Adobe products.Manually clean the Adobe folders from the mentioned location:1. Library/Application Support/Adobe and rename it to Adobe.old Applications/Adobe and rename it to Adobe.old Application/Utilities and remove all Adobe folders~/Library/Application Support/Adobe and rename to Adobe.old~/Library/Preferences and remove all the adobe preferences.Enable root account: http://support.apple.com/kb/ht1528 and try to install again.Regards,Romit Sinha﻿

Romsinha-9KMEUt · Answer

Hi Donald,At the time of creating package please select disable air component and try packaging again. Please rename OOBE from Library/Application Support/Adobe/OOBE. Install CCP 1.2 and try to create a package again.Kindly let me know whether you tried creating the package on some other Mac.Please Note most of the CC apps are not supported with 10.6.8. So I would recommend you to try to create a package in 10.7 or above.Regards,Romit Sinha

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