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franziska38837487
franziska38837487
Participant
February 6, 2023
Answered

Creative Cloud message: "You don't have access to manage apps"

  • February 6, 2023
  • 2 replies
  • 1266 views

Hello, can somone help me out, please?

I got this message when I open my creative cloud: "You don't have access to manage apps". And so I do ot have access to the apps overview anymore. I tried everything in the admin settings but issue is not solved annd it's ot possible to get in touch with a real customer support of Adobe 😞 I am Admin of my Adobe products.

 

Best,

Franzi

    This topic has been closed for replies.
    Correct answer Kevin Stohlmeyer

    HI @kglad - this is a common issue lately. Admins do not have access to the self service policies in Creative Cloud desktop app even though it's enabled in the portal. I was instructed by Adobe support to update the config file.

    2 replies

    Kevin Stohlmeyer
    Community Expert
    Kevin StohlmeyerCommunity Expert
    Community Expert
    February 6, 2023

    Hi @franziska38837487 - I had the same issue being an admin with all self service policies active.

    Adobe support had me update my service config file to enable. Here's how:

    https://helpx.adobe.com/in/enterprise/using/customize-creative-cloud-app.html#using-service-config

     

      franziska38837487
      franziska38837487Author
      Participant
      February 6, 2023

      Great, thank you for your quick reply! Will try it!

        kglad
        Community Expert
        kgladCommunity Expert
        Community Expert
        February 6, 2023

        your message is confusing because you posted in the enterprise&teams forum (which makes it look like you have a teams or enterprise license and should contact your plan admin), and you say you are the admin (of an individual license?)

         

        so, assuming there's no team/enterprise license currently, if that computer previously had a license managed by a team or enterprise, remove those credentials:

         

        https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

        Kevin Stohlmeyer
        Community Expert
        Kevin StohlmeyerCommunity ExpertCorrect answer
        Community Expert
        February 6, 2023

        HI @kglad - this is a common issue lately. Admins do not have access to the self service policies in Creative Cloud desktop app even though it's enabled in the portal. I was instructed by Adobe support to update the config file.

        kglad
        Community Expert
        kgladCommunity Expert
        Community Expert
        February 6, 2023

        @Kevin Stohlmeyer 

         

        thanks for that. (i was baffled by the op's last 1/2 of their last sentence.)

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