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T
TorGirl
Participant
October 24, 2021
Answered

Creative Cloud One Computer Two Adobe Accounts

  • October 24, 2021
  • 4 replies
  • 20806 views

This is a huge pain point for users that have two seperate accounts - one that could be for them as employees and the other account they use for freelancing. Why does the user have to sign out of the creative cloud, to go into one, then log off and then submit their other login to get into the second? 

 

Why can't you fix this issue once and for all? I have read many posts that the limitation of the cloud is the issue? Is that really the users problem? I strongly suggest this is resolved and soon! 

 

I suggest anyone with this problem share this or give it a thumbs up for Adobe notices (or not) that this is needed asap! 

    Correct answer SuJoshi

    The enterprise license are managed by the organization which would be under the Business ID (meant for the organization only) and if the users are paying for any licenses separately then it will be added under Adobe ID (personal account).

    The same process is applied on the storage as the organization is getting separate space for managing the storage of the users however if the users are paying separately for any licenses then the space will be covered under the Personal Account/Adobe ID. 

    So to access any licenses/storage, the users have to sign out and select the correct profile.

    More details are available under this help document: https://helpx.adobe.com/enterprise/using/manage-adobe-profiles.html

    4 replies

    T
    the9thlion
    Participating Frequently
    October 18, 2025

    I would also like this feature as I am considering splitting an account up for separate uses but I'll pass for now until this gets fixed it seems.

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    October 18, 2025

    @the9thlion 

     

    are you the admin of a teams or enterprise subscription?

    T
    the9thlion
    Participating Frequently
    October 19, 2025

    Not currently, but I am slowly building a new company and will need a teams or enterprise account at some point, in addition to the photography plan I also subscribe to and plan on keeping. If I have to split it up, that's not a huge deal but would prefer not to. 

    M
    Michael286279125ryl
    Participant
    August 1, 2025

    Same issue. I'm completely annoyed with Adobe and about to cancel one of my products - this nonstop switching to keep work and personal separate is nonsense. 

      A
      Community Manager
      Anshul_NautiyalCommunity Manager
      Community Manager
      August 1, 2025

      Hi @Michael286279125ryl,

       

      Thank you for your feedback, and we apologize for the inconvenience. We understand it's frustrating to manage personal and business Adobe accounts on the same device.

      Currently, Adobe apps support only one active Adobe ID per session due to licensing limitations. We’ve shared this feedback with the product team. In the meantime, here are a couple of workarounds:

      • Use separate user profiles on your device for each Adobe ID

      • Access one account via browser (e.g., Acrobat Web: https://adobe.ly/42HXYdj) and the other through the desktop app

      Let us know if you need further assistance.

      Regards,
      ^AN

      L
      Lizbarrett58
      Participant
      September 25, 2025

      You have AI, have very smart people as designers yet the user experience is utterly horrible if you have a personal and a business account - unbearable and frustrating

      P
      PriscilaF
      Participant
      February 23, 2024

      Oh that is so annoying... +3 years after this first post we still have this battle with Adobe... I have Acrobat Pro with work email and Photoshop with personal email. Soooo annoying to login/log out, specially because my Creative Cloud Desktop doens't seem to work well... it keeps telling me I don't have Acrobat Pro... but if I access it online it says I do have it.

      It can't be that hard to create a tool to allow users to stiwch between accounts easier. 

      Com'on Adobe!

        kglad
        Community Expert
        kgladCommunity Expert
        Community Expert
        February 23, 2024

        @PriscilaF 

         

        for applicable apps, use https://helpx.adobe.com/ie/x-productkb/global/how-to-user-voice.html

         

         

        for others, use https://www.adobe.com/products/wishform.html

        S
        Community Manager
        SuJoshiCommunity ManagerCorrect answer
        Community Manager
        October 26, 2021

        The enterprise license are managed by the organization which would be under the Business ID (meant for the organization only) and if the users are paying for any licenses separately then it will be added under Adobe ID (personal account).

        The same process is applied on the storage as the organization is getting separate space for managing the storage of the users however if the users are paying separately for any licenses then the space will be covered under the Personal Account/Adobe ID. 

        So to access any licenses/storage, the users have to sign out and select the correct profile.

        More details are available under this help document: https://helpx.adobe.com/enterprise/using/manage-adobe-profiles.html

          D
          default0t2u0vz6nd9d
          Participant
          May 7, 2022

          The issue si having to sign in and sign out to use each account. Now I can see why its important, because lets say you are using Adobe Acrobat to send out documents for signature. You don't want to accidentally send it under the wrong account. But that could be fixed by having a pop up that said are you sure you want to send this document out under this account. Having under the profile icon the ability to have multiple accounts and switch to which ever one would be a nice feature. I have to track down my phone to put in my code from Adobe each time (which for security reasons I don't mind). I would just like to be able to switch between accounts when need to use which ever account for whatever reason.

            S
            Saidts10769929
            Participating Frequently
            October 30, 2023

            I have the same issue but worse: I don't have access to the corporate account password, so I can't do a fast switch! I had to create another user on my computer to use the other account.
            It's so annoying!

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