Creative Cloud package is crashing Windows Explorer during install process

[darett]

Hi

We have recently purchased Creative Cloud licencing to install onto 8 PCs. (Win 7 and Win 8, all 64bit in an corporate environment)

I have successfully created an installation package of all the applications as required from the Creative Cloud Packager.

When I run the installation .exe or .msi (with admin account privileges) on a machine it starts the install process and then after a few minutes Windows Explorer stops.  Desktop disappears and all that's left is the progress bar with never finishes.

I have tested on multiple machines and get the same results.  Its frustrating.

Can someone explain the cause of this problem and how to resolve it?  I am not prepared to have to download CC from the internet for each machine - that seems a bit unreasonable.

thanks

[MartyMacGyver]

This is why I never ever leave their CC app running in the background. No other app I use, old or new, crashes explorer at random times just for the sake of updating. It's shoddy programming to say the least, and disabling key security features like UAC for the sake of broken software isn't a valid "workaround" - it's a runaround.

Perhaps some of their princely subscription fee could go towards fixing the core bugs like this.

[gianfrancop44245554]

OS: Windows 10

Adobe Creative Cloud 4.8.1.435

With Process Monitor I captured the command that close explorer.exe. It happens when the setup.exe tries to install CoreSyncCustomHook with the command:

"C:\Program Files (x86)\Common Files\Adobe\CoreSyncExtension\customhook\CoreSyncCustomHook.exe" "--install=C:\Program Files (x86)\Common Files\Adobe" --component=CoreSyncExtension --mode=install

If you try to execute that command you will see the exact behavior that happens during the installation!

Unfortunately I think it's "hard coded" inside the setup process so you can't modify it....

Please check your:

"C:\Program Files (x86)\Common Files\Adobe\Installers\CoreSyncInstall.log"

[09.05.2019 09:40:04]: Info: customhook: Invoked with args: '--install=C:\Program Files (x86)\Common Files\Adobe --component=CoreSyncExtension --mode=install' (coresynccustomhook.cpp.main.710)

[09.05.2019 09:40:04]: Info: customhook: Component given: CoreSyncExtension (coresynccustomhook.cpp.main.724)

[09.05.2019 09:40:04]: Info: customhook: Value of Privilege0 (privilegeelevation.cpp.SetPrivilege.86)

[09.05.2019 09:40:04]: Info: customhook: Privilege does not exist elevating (privilegeelevation.cpp.SetPrivilege.92)

[09.05.2019 09:40:04]: Info: customhook: Successfully elevated process privilege (privilegeelevation.cpp.elevateProcessPrivilege.159)

[09.05.2019 09:40:04]: Info: customhook: Path exists! (coresynccustomhook.cpp.main.744)

[09.05.2019 09:40:04]: Info: customhook: Installing extension (coresynccustomhook.cpp.install.491)

[09.05.2019 09:40:04]: Info: registry.entries: Non essential registry entry setting: succeeded! (registryentries.cpp.RegistryEntries::SetCurrentUserEntries.335)

[09.05.2019 09:40:04]: Info: customhook: Running as admin (coresynccustomhook.cpp.install.502)

[09.05.2019 09:40:04]: Info: customhook: Attempting explorer restart as current user (coresynccustomhook.cpp.install.503)

[09.05.2019 09:40:04]: Info: explorer.killer: Process Name: Esplora risorse (explorerkiller.cpp.rmGetList.335)

[09.05.2019 09:40:04]: Info: explorer.killer: Process ID: 3148 (explorerkiller.cpp.rmGetList.336)

[09.05.2019 09:40:04]: Info: explorer.killer: Process Restartable?: 1 (explorerkiller.cpp.rmGetList.337)

[09.05.2019 09:40:04]: Info: explorer.killer: Process Status Unknown?: 1 (explorerkiller.cpp.rmGetList.341)

[09.05.2019 09:40:04]: Info: explorer.killer: Process Running?: 1 (explorerkiller.cpp.rmGetList.342)

[09.05.2019 09:40:04]: Info: explorer.killer: Process Stopped?: 0 (explorerkiller.cpp.rmGetList.343)

[09.05.2019 09:40:04]: Info: explorer.killer: Process Stopped Other?: 0 (explorerkiller.cpp.rmGetList.344)

[09.05.2019 09:40:04]: Info: explorer.killer: Process Restarted?: 0 (explorerkiller.cpp.rmGetList.345)

[09.05.2019 09:40:04]: Info: explorer.killer: Process Error On Stop?: 0 (explorerkiller.cpp.rmGetList.346)

[09.05.2019 09:40:04]: Info: explorer.killer: Process Error On Restart?: 0 (explorerkiller.cpp.rmGetList.347)

[09.05.2019 09:40:04]: Info: explorer.killer: Process Shutdown Masked?: 0 (explorerkiller.cpp.rmGetList.348)

[09.05.2019 09:40:04]: Info: explorer.killer: Process Restart Masked?: 0 (explorerkiller.cpp.rmGetList.349)

[09.05.2019 09:40:16]: Info: explorer.killer: INFO: Restarted explorer processes in RestartManager session. (explorerkiller.cpp.rmRestartResources.385)

[09.05.2019 09:40:16]: Info: explorer.killer: Initial Explorer restart SUCCESSFUL. Cleanup is SUCCESSFUL (explorerkiller.cpp.restartExplorer.210)

...