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InderpendentSchoolsVic
Participant
May 7, 2014
Question

Creative Cloud Packager failing to build CS6 Package.

  • May 7, 2014
  • 1 reply
  • 1004 views

Hello I've been trying to build a CS6 Package for deployment at our school for the last few days with no success. We have a CC Enterprise license agreement. Using Creative Cloud Packager I've tried creating a package for windows x64 for CS6 and constantly get the following error at the end of the build log. 

[ERROR] AdobePackageBuilder - Failed to find the zip file (null)

[ERROR] AdobePackageBuilder - Failed to unzip the update - null.

Any advice on this error would be greatly appreciated.

Regards,

Julian

    This topic has been closed for replies.

    1 reply

    Ashubijalwan1
    Adobe Employee
    Ashubijalwan1
    Adobe Employee
    May 7, 2014

    Hi Julian,

    Thanks for contacting Adobe forums. Please try deleting the cache under Creative cloud preferences as mentioned in below screen and try again.

    Let us know if it helps you.

    Regards,

    Ashish

    P
    PamShoulder
    Participating Frequently
    September 22, 2014

    HI there

    I have had the exact message on a PC - twice.

    The 2nd attempt i cleared the cache and changed the install location

    bla bla

    9/22/2014 13:56:27 [INFO] AdobePackageBuilder - Copied Setup file/folder (packages)

    9/22/2014 13:56:29 [INFO] AdobePackageBuilder - Copied Setup file/folder (resources)

    9/22/2014 13:56:29 [INFO] AdobePackageBuilder - Copied File (Set-up.exe)

    9/22/2014 13:56:29 [INFO] AdobePackageBuilder - Copied File (payloads\Media_db.db)

    9/22/2014 13:56:29 [INFO] AdobePackageBuilder - Copied File (payloads\Media_db.sig)

    9/22/2014 13:56:29 [INFO] AdobePackageBuilder - Copied File (payloads\Setup.xml)

    9/22/2014 13:56:40 [ERROR] AdobePackageBuilder - Failed to find the zip file (null)

    9/22/2014 13:56:40 [ERROR] AdobePackageBuilder - Failed to unzip the update - null.

    Help!!! Please

    Ashubijalwan1
    Adobe Employee
    Ashubijalwan1
    Adobe Employee
    September 22, 2014

    Hi Julian,

    Please try deleting the AAMUpater folder from below location and try again.

    C:\Users\Username\AppData\Local\Adobe\AAMUpdater

    Let me know if this works.

    Thanks,

    Ashish

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