Creative Cloud Packager & SCCM - Acrobat DC - Package install starts but quits.

Forum|Forum|8 years ago
October 17, 2017
2 replies
4952 views

Hello,

I have the task of packaging Adobe CC applications in my environment.

W10 64bit - v1606

SCCM - v1606

Adobe Acrobat Reader 2015 - Normally on machines by the time a CC user comes along.

All other packages have been created and installed successfully.

The Adobe DC application is proving to be challenging.

I have repeated the packing process twice with the same result.

The Job via SCCM completes. (Exit code 0) however no icons for the product show up.

I manually run the .MSI package and it attempts the install only getting so far... suddenly the install progress indicator goes backward and quits.

Any idea what is going on?

Thank you,Tony H.

Acrobat

This topic has been closed for replies.

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licensingm39260983

Participant

i have the exact same problem. Can't seem to find an answer anywhere. I guess my only solution is to try and bundle Acrobat DC alongside some of the other packages and hope that it works.

pensionc16073137

Participant

I have the exact same problem.

I've narrowed it down to the Visual Studio 2013 C++ redistributable that Adobe is expecting.

I'm running Windows 10, and it auto installs version 12.0.406....

However Adobe doesn't recognise this as being installed and is prompting for an "ok" or "cancel" to continue installing.

You can't install the run bundled with Acrobat, as it's an older version.

So we're stuck being unable to deploy the application as it's expecting a response so throws an error.

technologyp95927270

Participant

I've tried your suggestions, including downloading the Acrobat Customization Wizard. Unfortunately none of this works. This is the most painful process I've ever experienced trying to deploy a piece of software, particularly an MSI file. I've literally spent the entire part of my last two days unsuccessfully attempting to install this software.

Since my company has a software agreement, is there some method of contacting tech support in hopes that they can assist in deploying Acrobat?

Did you ever get this to work?

I completely agree with your statement of "This is the most painful process I've ever experienced trying to deploy a piece of software". I've been at it for 6 weeks, and short of logging in to each computer with an admin account, and running "Setup.exe .sAll", I don't see any way of installing this software.