Creative Cloud Packager success, but install fails.

Question

My situation: I have been attempting to "Create Package" for "Device License" machines utilizing Creative Cloud Packager. I've been successful with the Mac version, but I'm completely failing with the Windows version.

Let me list some of my obvious variables I've looked for:

I have Available Licenses out of my Purchased Licenses available
This is being done, currently, on a Windows 7 environment
For the CCPLauncher I did download the "Device Licenses" Windows .exe

So, I'm building the package properly. I get no errors after building it.

When I go to the development Windows 7 machine to test the install, I run the .msi as a local machine admin, it seems to install properly. It takes a long while to go through the install, and then somewhere near the end of the install it's as if the .msi uninstalls EVERYTHING it just installed. Completely frustrating.

I could really utilize some pointers, or insight, on what to look for and how to resolve this.

Thanks!

prodic · Accepted Answer

Some have previously reported errors when installing Project Felix (now Dimension CC) on Windows 7. Dimension requires Windows 10.

Could a similar issue be present here?

Re: Adobe CC package not working windows 7

rpandita · Answer

Hi clslit ,

As prodic has already mentioned, you have to exclude Adobe XD and Dimension from your package and rebuild it.

As they both have a minimum system requirement of Windows 10 Anniversary update.

~Rohit

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