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Creative Cloud Repair & Re-install Daily

Explorer ,
Mar 10, 2023 Mar 10, 2023

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I have seen this question all over the forums. It is still happening to me, almost daily. Mac OS 13.2.1

Every morning I have to repair/reinstall the Creative Cloud App. 

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Teams , Troubleshooting

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correct answers 1 Correct answer

Adobe Employee , Mar 10, 2023 Mar 10, 2023

Hi @esanoche sorry for the inconvenience, kindly collect the logs from your machine and create a case from the admin console. We will review the logs and will assist you with the next steps.
Log collector tool: https://helpx.adobe.com/in/creative-cloud/kb/cc-log-collector.html

 

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Community Expert ,
Mar 10, 2023 Mar 10, 2023

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@esanoche 

 

then something on your computer (eg, av, antimalware, cleaner etc) is corrupting your cc files.

 

p.s. do you have an enterprise or teams subscription, or do you have an individual subscription?

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Explorer ,
Mar 10, 2023 Mar 10, 2023

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I have the same problem on a Mac. OS 13.2.. Almost every day!

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Community Expert ,
Mar 10, 2023 Mar 10, 2023

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@esanoche 

 

please don't cross-post.

 

<branched and moved from download&install>

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Explorer ,
Mar 10, 2023 Mar 10, 2023

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Just looking for a solution.

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Explorer ,
Mar 10, 2023 Mar 10, 2023

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Teams Subscription

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Community Expert ,
Mar 10, 2023 Mar 10, 2023

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the problem is local to your computer and the solution is local to your computer. ie, no general solution can be given via a forum.  someone has to check your computer to see what you've installed/mis-configured that's causing the problem.

 

for a teams subscription, if you need help, contact your administrator.

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Explorer ,
Mar 10, 2023 Mar 10, 2023

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It will be much easier and only mildly irritating, to let it download/ repair every day than to look for a needle in a haystack. The Apps all function just fine.

<info removed-kglad>

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Community Expert ,
Mar 10, 2023 Mar 10, 2023

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whichever is best for you.

 

p.s. do not reply via email, or remove personal info from your signature.

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Adobe Employee ,
Mar 10, 2023 Mar 10, 2023

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Hi @esanoche sorry for the inconvenience, kindly collect the logs from your machine and create a case from the admin console. We will review the logs and will assist you with the next steps.
Log collector tool: https://helpx.adobe.com/in/creative-cloud/kb/cc-log-collector.html

 

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