Creative Cloud slows PC to unusable

[IowaArchitect]

My laptop (Windows 11 Pro 22H2) was running Creative Cloud Desktop just fine, synching up the files on the cloud with a local copy.  About a month ago - my computer slowed down so much I couldn't use it.  The mouse would take a full minute to drag across the screen.   I went into the startup programs and turned most of them off....and my computer starting behaving normal again. 

Of course, my cloud files are no longer syncing.  If I manually start Adobe Creative Cloud - my computer drops to its knees and I can no longer really use it, but after 30 minutes to over an hour - the files will sync up.  I have to restart then, thus booting up without Creative Cloud runing, and I can work again.

This is becoming more of a problem because our entire team syncs with the creative cloud.......and my files are not keeping up for obvious reasons.   I have tried uninstalling and re-installing the Creative Cloud Desktop App.   Any more suggestions???

[kglad]

reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R


if that fails, repair per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html


if that fails, uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes... and then reinstall using*


if that fails, do a clean cc install carefully following each applicable step:

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

NOTE: win 11 users that have trouble with the latest win 10 installer often have success with the older win 10 installer.

[IowaArchitect]

I fully removed everything - but did not run the CS Cleaner.  Then reinstalled it all.

As you might expect, nothing really changed.  I was hoping I wouldn't have to go to that extreme, but perhaps that needs to happen (using the CS Cleaner).   I have also noticed only my internal intel video GPU is showing activity, not my Nvidia GeoForce GTX, it shows no activity.....but the internal card is pegged at 90-100%

[Kevin Stohlmeyer]

Ah you have two Graphics Cards! Try following the directions here:

https://helpx.adobe.com/photoshop/kb/troubleshoot-gpu-graphics-card.html#multiple-gpus

[kglad]

what if pause file sync?

does that restore your computer's performance?

[IowaArchitect]

Okay.........update on the issue.

1. It will sync, so that works.

2. If I start computer without CC running, we are all fine with performance.  GPU sits at 10% use on an idle screen.

3. If I start CC - the GPU jumps up to 70% usage, the cooling fans kick on, and the performance drops.

4. If I pause CC (files have already synced up). nothing changes, it still is "cranking" on my PC.

5. If I CRTL-ALT-DEL and end the CC task...within 30 seconds, the GPU drops back down to 10% useage, the cooling fan turns off, and life is back to normal.

So................I can make the problem "happen" by starting CC, and the problem stops when CC is stopped.

[kglad]

i'm not sure if this will ultimately be helpful, but you could try end the various adobe background tasks to see if you can further pinpoint the issue.

https://helpx.adobe.com/x-productkb/global/adobe-background-processes.html

[Kevin Stohlmeyer]

How many total and how large are the files you are attempting to sync? Do you have a stable/fast internet connection?

Also how much free/available HD space do you have on the drive your sync folder resides?

[IowaArchitect]

Thousands of files. Some very large (Revit files).
High speed fiber connection.
We have multiple identical computers all syncing the same files on the same network. Mine is the only impacted by this.

The first post suggested a reset of the application. That has showed some definite improvement. Ironically uninstalling and reinstalling it did not work at all

[kglad]

how much improvement with a reset?  or was the reset successful for a period of time and then your computer again slowed?

[IowaArchitect]

Kglad,

The CTRL + ALT + R behaved as you predicted.  It worked, until I rebooted again and once I started Creative Cloud - it all started draging again.  I dont think a CTRL + ALT + R each time I start CC is the long term.

solution.

So........would a full unintsall (including preferences) and a reinstall be the next logical step?? 

[kglad]

@IowaArchitect 

it's more likely that there's a file that won't sync on your computer.  tracking that down is more likely to solve the problem that a clean reinstall.

otoh, a clean reinstall is easier to explain:

reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R


if that fails, repair per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html


if that fails, uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes... and then reinstall using*


if that fails, do a clean cc install carefully following each applicable step:

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

NOTE: win 11 users that have trouble with the latest win 10 installer often have success with the older win 10 installer.

[IowaArchitect]

The progress on the creative cloud indicates the files have all synced up.  I have experienced a problematic file that didn't sync - and on occasion the deleted files get to be so numerous the entire system stops until the deleted items are purged, but these do not seem to be the case this time.  All files sync, just can't practically use the computer while Creative Cloud is running (even after all the files have synced up)

[Kevin Stohlmeyer]

Quick question - are you running on an account with Admin access? The fact that it worked until you restarted leads me to believe you may not be running in Admin mode so the settings are restricted until you reset them again.

[kglad]

if it's not a file, something on your computer (eg, av) is probably corrupting a setting.

but, if that's incorrect, maybe a repair or reinstall would cause a longer term fix.

[Kevin Stohlmeyer]

Uninstalling and reinstalling does not remove preferences from previous installs unless you choose that option. Restring preferences is always a good start. 

[Abambo]

Occasionally, it helps to put the Windows user down. It's a nasty operation, but if only you experience this slowdown, it needs to do with something in your user's environment. So, when resetting the parameters does not help, you could try this as a last resort. It can be checked with a second user profile…before the nuclear solution.

Reinstalling applications does not help any parameters that have gone rogue.